9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2341-2350 out of 4147
AU
Anonymous User
04/01/21
"Great move up, from our in-house ERP solution"
What do you like best about Zoho Desk? Access from APP and WEB + auto-ticket creation + APIs to integrate with SMS providers What do you dislike about Zoho Desk?
AU
Anonymous User
03/31/21
"Zoho for internal ticketing"
What do you like best about Zoho Desk? Zoho offers valid support for internal and external communication management. The program is complete but sufficiently intuitive. After analyzing various alternative systems, Zoho was chosen because it was found to be the most functional of those analyzed. The possibility of aligning it with various company software and also of modifying it according to your needs is very interesting.
AU
Anonymous User
03/31/21
"Good Product. Lots of Features"
What do you like best about Zoho Desk? The features and level of integration that you get What do you dislike about Zoho Desk?
AU
Anonymous User
03/30/21
"Easy interface for cross-channel team collaboration"
What do you like best about Zoho Desk? Our customer care agents have to interact with the team in our plant in order to solve most inquiries. There are some tools for team collaboration to solve the issue, but most of our team members find the interface to be cluttered/too complicated to use.
AU
Anonymous User
03/30/21
"Quick and useful"
What do you like best about Zoho Desk? The thing we look for the most is the integration with Zoho sprints. Still trying to figure things out.
AU
Anonymous User
03/30/21
"using zoho desk really made reporting on user support tickets very easy and comprehensive"
What do you like best about Zoho Desk? i particularly like the reporting it was very easy to use What do you dislike about Zoho Desk?
AU
Anonymous User
03/30/21
"Easy interface for cross-channel team collaboration"
What do you like best about Zoho Desk? Our customer care agents have to interact with the team in our plant in order to solve most inquiries. There are some tools for team collaboration to solve the issue, but most of our team members find the interface to be cluttered/too complicated to use.
AU
Anonymous User
03/29/21
"Promising solution"
What do you like best about Zoho Desk? Scalability - this product will grow with our business What do you dislike about Zoho Desk?
AU
Anonymous User
03/29/21
"Amazing automated CRM System"
What do you like best about Zoho Desk? Affordable and beautifully designed , very affordable for the small business, and have all the needed features like automation, workflow and templates
JI
John I
03/29/21
"Very Good Helpdesk Platform"
What do you like best about Zoho Desk? I like the automation aspect of the platform very much. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].