9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2331-2340 out of 4147
FV
Francisco V
04/06/21
"Excelente producto"
What do you like best about Zoho Desk? Plataforma responsiva, es Web y App. Muy intuitivo, funcional, una excelente aplicación para el seguimiento de los tickets.
AU
Anonymous User
04/06/21
"Lots of customisation and great price"
What do you like best about Zoho Desk? The costs of Zoho make it create for introducing a new process in an organisation as the initial investment is low. Also, it it quick to get started and customisation is very intuitive.
AU
Anonymous User
04/05/21
"Solve the problem very effective and proffessional"
What do you like best about Zoho Desk? Zoho desk solves business needs very professionally, and the learning time is minimal. Every module can work and connect to another relative module.
AC
Arturo C
04/05/21
"Good for companies support"
What do you like best about Zoho Desk? the most helpful for me is the creation of tickets and the templates to reply to the users What do you dislike about Zoho Desk?
BS
Bence S
04/04/21
"Worth its price"
What do you like best about Zoho Desk? The chat support has a waiting interval, during which the phone app keeps ringing. Using multiple support channels is simple. The ticket system has many optional features.
MS
Mohamed S
04/04/21
"Simple and easy tool for support ticketing"
What do you like best about Zoho Desk? Zoho Desk has been a great tool for a support ticket and the best thing is the simplicity What do you dislike about Zoho Desk?
İK
İsmail K
04/02/21
"Good for us."
What do you like best about Zoho Desk? I like very much that you can send mail to zoho desk from your mail and you can answer via zoho desk mail. What do you dislike about Zoho Desk?
AU
Anonymous User
04/02/21
"Better ticketing tool"
What do you like best about Zoho Desk? Zoho Desk dashboard and customization and time tracking tool What do you dislike about Zoho Desk?
AU
Anonymous User
04/02/21
"Excellent product"
What do you like best about Zoho Desk? easy to use. Best UI for customers and agents What do you dislike about Zoho Desk?
AU
Anonymous User
04/02/21
"Best Teams integration"
What do you like best about Zoho Desk? Teams integration for sure! I have tried a few others and the teams integration for them were very basic. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].