9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2321-2330 out of 4147
AU
Anonymous User
04/15/21
"Zoho Desk met 3CX gekoppeld en werkt perfect"
What do you like best about Zoho Desk? De koppeling met 3CX telefoon syteem, alle gegevens bij de hand wanneer een bestaande klant belt. What do you dislike about Zoho Desk?
VF
Vincent F
04/15/21
"Just a great system and great support. The price is right as well."
What do you like best about Zoho Desk? The simplicity of it and the web portal is very responsive. What do you dislike about Zoho Desk?
AU
Anonymous User
04/15/21
"Awesome helpdesk system"
What do you like best about Zoho Desk? Blueprint module is the best one. Then reply from the ticket view itself What do you dislike about Zoho Desk?
AU
Anonymous User
04/15/21
"Great help desk experience"
What do you like best about Zoho Desk? The layout of the GUI makes everything streamlined and easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
04/13/21
"Good App"
What do you like best about Zoho Desk? Calling option and ability to sort tokens What do you dislike about Zoho Desk?
AU
Anonymous User
04/12/21
"Great support program"
What do you like best about Zoho Desk? Functions overview and the design is good What do you dislike about Zoho Desk?
AB
Alan B
04/08/21
"Zoho Desk Review"
What do you like best about Zoho Desk? Our business provides a small number of unique software applications, each one requiring a level of support. Zoho Desk enables all support requests to be channelled into one place and allocated to the requisite support team member, easily and efficiently.
AU
Anonymous User
04/08/21
"A good all around Service Desk option"
What do you like best about Zoho Desk? The price-point for ZohoDesk puts it neck and neck with some other options that may come with more bells and whistles. It is relatively easy to set up and get going and doesn't require a ton of agent retraining
AU
Anonymous User
04/08/21
"Really helpful to up your customer experience game"
What do you like best about Zoho Desk? easy to use, budget-friendly, good assistance What do you dislike about Zoho Desk?
AU
Anonymous User
04/07/21
"Good"
What do you like best about Zoho Desk? Options are excellent. Many configuration options are there What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].