9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2311-2320 out of 4147
PS
Pankaj S
04/20/21
"Very easy to implement and very cost effective"
What do you like best about Zoho Desk? 1. Easy Implementation 2. Cost Effective
NM
Nathan M
04/20/21
"I really appreciate the plateform though I faced some issues but the support team is very good"
What do you like best about Zoho Desk? Connecting the platform to Social Media, being able to receive a ticket from facebook, and integrating the Zoho chat widget to my application (ASAP)
AU
Anonymous User
04/19/21
"Very Good Program"
What do you like best about Zoho Desk? It has many integrations that are really helpful for business, the live chat is also really good and has many helpful features.
AU
Anonymous User
04/19/21
"Support a lot of different use cases"
What do you like best about Zoho Desk? I can handle phone, chat message, email etc. tickets. Covers the whole spectrum. What do you dislike about Zoho Desk?
AU
Anonymous User
04/19/21
"Seems great"
What do you like best about Zoho Desk? It seems to offer lots of automations and is well suited for e-commerce workflows What do you dislike about Zoho Desk?
AU
Anonymous User
04/19/21
"Works well "out of the box""
What do you like best about Zoho Desk? Free version is working better for my company than paid versions of other helpdesk software What do you dislike about Zoho Desk?
ID
Ivan d
04/19/21
"One of the best"
What do you like best about Zoho Desk? It is an easy to use application, very intuitive and with lots of customization options. SLA configuration is a breeze and the ability to manage teams and agents with a few clicks beats most of other alternatives.
AU
Anonymous User
04/18/21
"great helpdesk system that very useful in work"
What do you like best about Zoho Desk? easy to configure, friendly UI and has mobile application. What do you dislike about Zoho Desk?
AU
Anonymous User
04/17/21
"Powerful tools can achieve and complete your tasks from anywhere"
What do you like best about Zoho Desk? Easy interface and accessible from any device What do you dislike about Zoho Desk?
MF
Massimo F
04/16/21
"A good experience"
What do you like best about Zoho Desk? I appreciated the integration between crm and desk more What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].