9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2301-2310 out of 4147
AU
Anonymous User
04/22/21
"Best Out There..."
What do you like best about Zoho Desk? The support is fantastic, during the eval I had a question at midnight. I asked it in chat and within 5min I had my answer. What do you dislike about Zoho Desk?
AU
Anonymous User
04/22/21
"Zoho Desk Great Solution"
What do you like best about Zoho Desk? Easy to set up and has great flows and customizations What do you dislike about Zoho Desk?
AU
Anonymous User
04/22/21
"Very easy to use, this help us a lot!"
What do you like best about Zoho Desk? Creating Tickets its very easy to learn. What do you dislike about Zoho Desk?
AU
Anonymous User
04/22/21
"It's been nice having a central place to deal with the onslaught of inbound emails"
What do you like best about Zoho Desk? Integrations with other systems are quick and easy. What do you dislike about Zoho Desk?
AU
Anonymous User
04/22/21
"Zoho Desk Review"
What do you like best about Zoho Desk? The product is cloud based and integrates with the Zoho email service What do you dislike about Zoho Desk?
AU
Anonymous User
04/21/21
"Cost effective solution for Service Desk"
What do you like best about Zoho Desk? Cost effective solution for Service Desk What do you dislike about Zoho Desk?
AA
Anwaar A
04/21/21
"Simple yet Efficient SD Ticketing Tool"
What do you like best about Zoho Desk? Simplicity. Zoho desk is easy to use yet effective. What do you dislike about Zoho Desk?
AR
Arun R
04/20/21
"Excellent Customer Support tool"
What do you like best about Zoho Desk? Zoho desk was easy to start using. It had integration points which were missing in some of the tools we evaluated. Very simple UI which does not overwhelm the CS team with very small learning curve. The chat feature is a great engagement tool.
GC
Gil C
04/20/21
"Very User Friendly and Interactive"
What do you like best about Zoho Desk? I like the ability to see all pertinent customer info in one place. As well as the ability to add products to the platform to suit customer needs.
AU
Anonymous User
04/20/21
"Simple et intuitif"
What do you like best about Zoho Desk? Gestion des tickets Suivi des tickets
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].