9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2291-2300 out of 4147
JR
Jesús R
04/27/21
"Quick Implementation"
What do you like best about Zoho Desk? Easy to use, really good application to manage all tickets and customers needs What do you dislike about Zoho Desk?
CA
Carlos Armando R
04/27/21
"very good experience"
What do you like best about Zoho Desk? work with my teammates with the tickets in diary work What do you dislike about Zoho Desk?
LA
LiveSore A
04/27/21
"Sooo Easy"
What do you like best about Zoho Desk? Zoho was soo easy to set up and now, instead of doing all the customer service calls myself as a small business, I can share that work with my business partner.
AS
Alexey S
04/27/21
"Great feature set, but not too intuitive to set up and limited help section"
What do you like best about Zoho Desk? Has all support channels we need, flexible What do you dislike about Zoho Desk?
AU
Anonymous User
04/27/21
"Solid SAS Product"
What do you like best about Zoho Desk? The customer service and product support What do you dislike about Zoho Desk?
AU
Anonymous User
04/26/21
"Excelent. It was very easy of setup."
What do you like best about Zoho Desk? Email to the ticket, I think, is the best feature. The way to set up is too simple. What do you dislike about Zoho Desk?
NB
Nacho B
04/26/21
"Super bien"
What do you like best about Zoho Desk? Me está ayudando muchisimo a automatizar y mejorar muchisimos procesos y tareas de mi empresa. What do you dislike about Zoho Desk?
AU
Anonymous User
04/23/21
"Great for Subscribed Forum Discussions and HelpCenter"
What do you like best about Zoho Desk? The Ticket Management System & the Forum Discussion platform. The way tickets are being managed and auto Assigned based on Criteria to my Agents is very effective.
AU
Anonymous User
04/23/21
"It's an efficient and easy to use system"
What do you like best about Zoho Desk? I like that it integrates well with the current voip pbx system we are using and helps provide useful analytics from our customer support team
GF
Gerson F
04/23/21
"The best help desk system"
What do you like best about Zoho Desk? The best in zoho is the answering tool...very easy to use What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].