9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2281-2290 out of 4147
KP
Kailash P
05/03/21
"Happy with zoho app :)"
What do you like best about Zoho Desk? Collectively managing data is very imp & Zoho does that for you. What do you dislike about Zoho Desk?
AU
Anonymous User
05/03/21
"Zoho helpcenter usage"
What do you like best about Zoho Desk? I like the smooth, seamless experience with APIs for external client integration and the limit on the number of logins from various clients, fairly high number of permitted api requests per minute.
AU
Anonymous User
05/03/21
"Better than Zendesk"
What do you like best about Zoho Desk? Decent user interface; decent support; good price; plenty of features. What do you dislike about Zoho Desk?
AU
Anonymous User
05/02/21
"Great tool for spas"
What do you like best about Zoho Desk? simple and straightforward UI and gendrating report and best customer success team What do you dislike about Zoho Desk?
AR
Alfredo R
04/30/21
"Excelente funcionamiento a un costo bajo"
What do you like best about Zoho Desk? Nos parece una plataforma excelente para las empresas que son pequeñas ya que los costos son muy accesibles comparados con la competencia
JR
Javier R
04/29/21
"I like the software because is complete!"
What do you like best about Zoho Desk? The software is very complete and simple to use. What do you dislike about Zoho Desk?
AU
Anonymous User
04/29/21
"A simpler helpdesk solution"
What do you like best about Zoho Desk? Simple user interface, better than competitors What do you dislike about Zoho Desk?
AU
Anonymous User
04/28/21
"Extensible, Yet Simple"
What do you like best about Zoho Desk? There are numerous powerful features that stand out, but are simple to implement and use. The value plans don't leave a lot to be desired.
GC
Gil C
04/28/21
"ZoHo allow me to manage agents, customers, knowledge, and tickets all in one place"
What do you like best about Zoho Desk? i like the layout and the ability to quickly move between tabs What do you dislike about Zoho Desk?
AU
Anonymous User
04/27/21
"The best solution for ur AdTech company"
What do you like best about Zoho Desk? After a long selection process, we found that Zoh Suite including CRM and HlpDesk are the best combination to optimize our internal workflow and sales process as well.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].