9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 211-220 out of 4147
AU
Anonymous User
09/25/23
"Very positive trial"
What do you like best about Zoho Desk? Very easy to configure and navigate. Clear, simple tiers/pricing. What do you dislike about Zoho Desk?
AU
Anonymous User
09/25/23
"Testing Zoho Desk"
What do you like best about Zoho Desk? Zoho Desk have too many features and we are trying to test most of them. We need to assist to our customers on different processes when they buy a shuttle ticket.
XT
Xuan T
09/25/23
"Useful ticket system"
What do you like best about Zoho Desk? Zoho desk saves a lot of our work time.. What do you dislike about Zoho Desk?
AU
Anonymous User
09/25/23
"Experience about Zoho Desk"
What do you like best about Zoho Desk? The platform allows for versatile applications and wide possibilities. It allows for adaptation to previously existing company servers.
MS
Martin S
09/23/23
"Amazing customer support"
What do you like best about Zoho Desk? What I appreciate most with Zoho Desk is the great support. Extremely responsive and competent, which is a huge factor for us in selecting the right product.
AU
Anonymous User
09/22/23
"Great Product"
What do you like best about Zoho Desk? Easy to navigate. Not hard to sue at all. What do you dislike about Zoho Desk?
BE
Bill E
09/22/23
"Zoho desk is great for keeping my work orders separate from my email."
What do you like best about Zoho Desk? The organization and ability to separate tasks What do you dislike about Zoho Desk?
DS
Darren S
09/21/23
"Easy to use. Simple features with easy access to the platform through multiple methods"
What do you like best about Zoho Desk? The mobile application makes for easy access to tickets and allows me to log issues remotely. This means even in the field while working off site, I can reply to problems.
AK
Ashish Kumar C
09/21/23
"Creating my own system"
What do you like best about Zoho Desk? Best feature for generating tickets Best part is to automate the process. What do you dislike about Zoho Desk?
SK
San K
09/21/23
"Very versatile and could be used for various situation"
What do you like best about Zoho Desk? The software is very flexible and customizable. We have compared with various tools, but looks the best. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].