9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2271-2280 out of 4147
IV
Ivan V
05/11/21
"Good seasons"
What do you like best about Zoho Desk? Utility modules. Personalized tickets are incredible. What do you dislike about Zoho Desk?
RD
Robert D
05/11/21
"very quick to deploy, simple to configure and does everything we want it to"
What do you like best about Zoho Desk? how quick and simple it was to deploy, configure and change What do you dislike about Zoho Desk?
IV
Ivan V
05/11/21
"Good seasons"
What do you like best about Zoho Desk? Utility modules. Personalized tickets are incredible. What do you dislike about Zoho Desk?
AU
Anonymous User
05/10/21
"Useful ticketing App"
What do you like best about Zoho Desk? the way you can handle the customer tickets What do you dislike about Zoho Desk?
GT
George T
05/10/21
"Haven't used the system yet"
What do you like best about Zoho Desk? I haven't used the system yet, interested in the intergations What do you dislike about Zoho Desk?
AU
Anonymous User
05/10/21
"Amazing product with lots of customizable features."
What do you like best about Zoho Desk? The create forum feature is one of the best features so far. What do you dislike about Zoho Desk?
FR
Frida R
05/06/21
"Affordable and Easy to Use"
What do you like best about Zoho Desk? I like the way the help center works, it is easy to customize What do you dislike about Zoho Desk?
MD
Martin D
05/05/21
"Easy to Use, Perfect for Startups"
What do you like best about Zoho Desk? Perfect for startups, very easy to set up a help desk email to support our staff. We are a small company while having 4 branches in different locations. So Email support is a good choice in the first step.
SG
Shiva G
05/05/21
"Easy to customize & powerful"
What do you like best about Zoho Desk? The automation to assign the tasks. Also the UI is excellent. Able to configure it easily, didn't have to spent time on figuring out like other tools out there.
AU
Anonymous User
05/04/21
"FInal Comparison between Zendesk and Zoho Desk"
What do you like best about Zoho Desk? The knowledge base feature is pretty good, really liking what it offers. Comparing the Zendesk, the pricing is pretty good too.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].