9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2261-2270 out of 4147
AB
Adrien B
05/14/21
"Very good service"
What do you like best about Zoho Desk? Easy and fast, can be connected with Zoho CRM What do you dislike about Zoho Desk?
AB
Adrien B
05/14/21
"Very good service"
What do you like best about Zoho Desk? Easy and fast, can be connected with Zoho CRM What do you dislike about Zoho Desk?
RM
Ricard M
05/13/21
"SENCILLO PERO A LA VEZ MUY COMPLETO"
What do you like best about Zoho Desk? Facilidad para empezar a trabajar con poca dedicación. What do you dislike about Zoho Desk?
MT
Mohammed Tariq A
05/13/21
"Excellent product with ton of functionality"
What do you like best about Zoho Desk? the multi department aspects which we can host multiple brands What do you dislike about Zoho Desk?
RM
Ricard M
05/13/21
"SENCILLO PERO A LA VEZ MUY COMPLETO"
What do you like best about Zoho Desk? Facilidad para empezar a trabajar con poca dedicación. What do you dislike about Zoho Desk?
AU
Anonymous User
05/12/21
"Great experience using zoho desk"
What do you like best about Zoho Desk? So many options acorddin my needs and more What do you dislike about Zoho Desk?
AU
Anonymous User
05/12/21
"Academy Trust"
What do you like best about Zoho Desk? We love the multi department ticketing options its much easier to use than other systems we have tried. What do you dislike about Zoho Desk?
AU
Anonymous User
05/12/21
"Very good Product"
What do you like best about Zoho Desk? Best help desk. When I ask my question. Helpdesk very fast help me with my problem.
AU
Anonymous User
05/12/21
"Academy Trust"
What do you like best about Zoho Desk? We love the multi department ticketing options its much easier to use than other systems we have tried. What do you dislike about Zoho Desk?
AU
Anonymous User
05/12/21
"too good to work on the CRM where we can get multiple reports generated"
What do you like best about Zoho Desk? We used to have a combination of Zammad (for mail tickets) and LiveChat (for chat support) and we decided to move to a more powerful solution, mainly driven by the need of having everything in one place, better analysis capabilities and integrate our sales information (we already have Zoho CRM). We evaluated other vendors like ZenDesk and HappyFox and we found that ZohoDesk has better integration capabilities (vs ZenDesk) and better value for money (vs ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].