9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2251-2260 out of 4147
SB
Stan B
05/19/21
"The best ticketing system that I have ever used"
What do you like best about Zoho Desk? It's very user friendly and easy to manage What do you dislike about Zoho Desk?
AU
Anonymous User
05/18/21
"Love It"
What do you like best about Zoho Desk? This is all I need and I'm excited that I've found Zoho Desk. Easy to set up and even easier to navigate. What do you dislike about Zoho Desk?
AU
Anonymous User
05/18/21
"Love It"
What do you like best about Zoho Desk? This is all I need and I'm excited that I've found Zoho Desk. Easy to set up and even easier to navigate. What do you dislike about Zoho Desk?
AU
Anonymous User
05/17/21
"Good Comprehensive Service Desk"
What do you like best about Zoho Desk? Zoho Desk is easy to use. I have used it for many year. What do you dislike about Zoho Desk?
SS
Samuel S
05/17/21
"Efficient solution for customer support"
What do you like best about Zoho Desk? Efficient solution for IT Supports when it comes to ticket management building a better customer bond, What do you dislike about Zoho Desk?
AU
Anonymous User
05/16/21
"Zoho Desk Outperforms Competitors In Ease Of Use!"
What do you like best about Zoho Desk? What I like most about Zoho Desk is the public knowledgebase. This gives our company the ability to share documentation with Insureds and provide self-help options when a user doesn't want to call support.
JR
Joshua R
05/15/21
"Greatest Experience with CRM and Desk"
What do you like best about Zoho Desk? I love the CRM and the Desk I most deffenately love the fact that you could connect this with the VoIP Calling system that I have so when I recieve a call I can instaintly create a ticket for the call so I have refrence of what me and the customer spoke about
AU
Anonymous User
05/15/21
"Comprehensive Customer Support Platform"
What do you like best about Zoho Desk? Easy to use, clean layout, amazing customer support and easy incorporation to various apps. What do you dislike about Zoho Desk?
JR
Joshua R
05/15/21
"Greatest Experience with CRM and Desk"
What do you like best about Zoho Desk? I love the CRM and the Desk I most deffenately love the fact that you could connect this with the VoIP Calling system that I have so when I recieve a call I can instaintly create a ticket for the call so I have refrence of what me and the customer spoke about
AA
Abubakr A
05/15/21
"it's very good, just the ticket look need to be improved"
What do you like best about Zoho Desk? Customization of the requirements is very easy What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].