9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2241-2250 out of 4147
AU
Anonymous User
05/20/21
"Easy to use but still powerful"
What do you like best about Zoho Desk? That it is cloud-based and that its free What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/21
"Good product"
What do you like best about Zoho Desk? Ticket structure and ease of entry of time What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/21
"Really helps manage all our business partners."
What do you like best about Zoho Desk? Having a few different clients, this allows us to maintain all of them within one system, while still having a decent turnaround with the clients.
AU
Anonymous User
05/19/21
"Enough apps to can do what i need"
What do you like best about Zoho Desk? It is nice to use a portal for my client What do you dislike about Zoho Desk?
LB
Luigi B
05/19/21
"Zoho Desk is amazing!"
What do you like best about Zoho Desk? It was extremely simple to setup, easy to customise and manage. I was able to do it all within a few hours and then integrate it with ZohoCRM and our phone system 3CX.
YW
Yechiel W
05/19/21
"Very easy to set up and use"
What do you like best about Zoho Desk? Easy setup. We were able to get started very quickly and it does all we need What do you dislike about Zoho Desk?
MJ
Melissa J. H
05/19/21
"Small Business Reachable"
What do you like best about Zoho Desk? Intuitive, Guides, and Consulting Services needed to successfully launch help desk services AS a small business trying to help small, medium, and large corporations
SB
Stan B
05/19/21
"The best ticketing system that I have ever used"
What do you like best about Zoho Desk? It's very user friendly and easy to manage What do you dislike about Zoho Desk?
LB
Luigi B
05/19/21
"Zoho Desk is amazing!"
What do you like best about Zoho Desk? It was extremely simple to setup, easy to customise and manage. I was able to do it all within a few hours and then integrate it with ZohoCRM and our phone system 3CX.
MJ
Melissa J. H
05/19/21
"Small Business Reachable"
What do you like best about Zoho Desk? Intuitive, Guides, and Consulting Services needed to successfully launch help desk services AS a small business trying to help small, medium, and large corporations
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].