9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2231-2240 out of 4147
RK
Ralf K
05/25/21
"Works well at very reasonable costs"
What do you like best about Zoho Desk? The platform is easy to use and very customizable. What do you dislike about Zoho Desk?
AU
Anonymous User
05/25/21
"Es un exclente producto , nos resolvio las necesiades de seguimineto"
What do you like best about Zoho Desk? La facilidad de uso es increible y la versatilidad de la app What do you dislike about Zoho Desk?
AH
Arron H
05/24/21
"Great product, easy to use"
What do you like best about Zoho Desk? Ease of use and the extensibility of the platform What do you dislike about Zoho Desk?
CS
Codi S
05/24/21
"Good for Almost Everything"
What do you like best about Zoho Desk? I love the flexibility of the system. I can customize everything, and it's effortless to do so. That alone makes this system worth the time to implement. You can use this across any industry as it's so customizable.
AU
Anonymous User
05/24/21
"Easy to use and makes our work more efficiently"
What do you like best about Zoho Desk? We have used Zoho Desk to deal with our customers' emails for around one month. I must say it has made our work more easily and efficiently.
AU
Anonymous User
05/24/21
"Economic Scalability"
What do you like best about Zoho Desk? It not only solves our current needs but offers the exciting ability to grow with us into the future. What do you dislike about Zoho Desk?
DC
Dave C
05/24/21
"Trial exceeding expectations"
What do you like best about Zoho Desk? The breadth of features and ease of use has impressed us, and we have been able to explore most of them during the trial period. The Help Center feature is a notable highlight, and we see this as a great addition to our support toolset.
AU
Anonymous User
05/20/21
"Must Have for your helpdesk"
What do you like best about Zoho Desk? Zoho is quite easy to use, and also to learn how to use it. Extremely flexible, and custumizable. What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/21
"Herramienta facil de usar que tiene funcionalidades muy concretas para la asignacion de tickets."
What do you like best about Zoho Desk? El control de inventarios y la aplicacion de dispositivos moviles son puntos fuertes. What do you dislike about Zoho Desk?
AU
Anonymous User
05/20/21
"Must Have for your helpdesk"
What do you like best about Zoho Desk? Zoho is quite easy to use, and also to learn how to use it. Extremely flexible, and custumizable. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].