9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2221-2230 out of 4147
CH
Calvin H
06/02/21
"Great service"
What do you like best about Zoho Desk? Knowledge base and automation responses are really helpful and intuitave What do you dislike about Zoho Desk?
AU
Anonymous User
06/01/21
"Clear Ticket System"
What do you like best about Zoho Desk? Tasks easily distributed. Agents immediately see what to do. What do you dislike about Zoho Desk?
DS
Darius S
06/01/21
"Integration is very nice"
What do you like best about Zoho Desk? How everything is customizable and you can set it up how would you like What do you dislike about Zoho Desk?
KK
Karthi K
05/31/21
"Best Customer Support Ticketing Solution"
What do you like best about Zoho Desk? Automated Workflow helps to ease the whole support activities. It increases the productivity of our customer support team and improves the customer service experience. We have customer appreciated the support system developed with Zoho Desk
AC
Andy C
05/31/21
"Zoho Desk is an excellent value"
What do you like best about Zoho Desk? Zoho Desk allows you to customize the support experience for the customer entirely. Having multiple support channels makes it much easier for customers to contact support in an issue.
AU
Anonymous User
05/30/21
"Feature rich and amazing price"
What do you like best about Zoho Desk? We've really enjoyed the immense features and capabilities of Zoho Desk. We've used multiple help desks and tested out over 25 different help desks and have ended up using Zoho Desk for e-commerce and our Saas company as well.
EH
Eoin H
05/28/21
"It's my Go-To support system"
What do you like best about Zoho Desk? There is too much to say what I like it about it best. It's got everything needed to run an efficient support system. What do you dislike about Zoho Desk?
AU
Anonymous User
05/27/21
"Great features for small business support"
What do you like best about Zoho Desk? Zoho Desk gave us the extra features and abilities we needed that were not accessible on other platforms we have used in the past. We really love how detailed the reports are as well! Also really like the layout of the ticket history and that it allows for collapsable conversations for easier viewing.
AU
Anonymous User
05/26/21
"Competing Software with Good Prices"
What do you like best about Zoho Desk? The pricing is comparable or lower than the similar software and you can integrate it to all of Zoho's other apps. What do you dislike about Zoho Desk?
AU
Anonymous User
05/26/21
"Amazingly rich Desk Support experience!"
What do you like best about Zoho Desk? Mobile app notifications and the ability to record non-billable and billable hours. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].