9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2211-2220 out of 4147
LR
Lisa R
06/07/21
"I enjoy the platform and think it is user friendly. It also has a wide rang of features."
What do you like best about Zoho Desk? It is very user-friendly in it's appearance and features for agents that will be logging tickets. It's wide variety of features means it meets all the requirements our team have been looking for in a ticketing tool
BL
Ben L
06/07/21
"Great product and does the job!"
What do you like best about Zoho Desk? Easy to use and pretty straightforward. Lots of documentation What do you dislike about Zoho Desk?
CR
Christopher R
06/07/21
"Increased Customer Satisfaction"
What do you like best about Zoho Desk? - It allows integration across different Zoho Platform and provides a Customer Portal to submit Ticket - It allows integration with Zoho Assist that can significantly increase customer satisfaction
DO
Dave O
06/07/21
"Zohodesk use"
What do you like best about Zoho Desk? It is easy to view all calls on the title page What do you dislike about Zoho Desk?
AU
Anonymous User
06/07/21
"Uma otima ferramenta"
What do you like best about Zoho Desk? Facilidade de uso e layout bem organizado. What do you dislike about Zoho Desk?
AU
Anonymous User
06/07/21
"A lot of options for tickets"
What do you like best about Zoho Desk? The mobile app provides me to access on the go, without a problem, when I am outside of the office. What do you dislike about Zoho Desk?
SK
Simon K
06/06/21
"Great quick CRM/Service Desk Solution"
What do you like best about Zoho Desk? Third-party tool integration simple. Got MMS importing pictures right away. What do you dislike about Zoho Desk?
AA
Aniket A
06/03/21
"Zoho Review for Favourite Group"
What do you like best about Zoho Desk? IVR, Chat Bot and Ticketing facilities to route What do you dislike about Zoho Desk?
IF
ivan F
06/03/21
"Great Software - Exceptional Experience"
What do you like best about Zoho Desk? Its simplicity yet effectiveness, Great ! What do you dislike about Zoho Desk?
JK
Jason K
06/02/21
"Ease of Use and Very User Friendly"
What do you like best about Zoho Desk? Simple functions are plain to see. You don't have to navigate everywhere to find what you need. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].