9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2201-2210 out of 4147
AU
Anonymous User
06/11/21
"Great use for all business"
What do you like best about Zoho Desk? How it helps all employees to communicate What do you dislike about Zoho Desk?
AU
Anonymous User
06/10/21
"Zoho Desk Is a great tool for any business!"
What do you like best about Zoho Desk? What I found most helpful about Zoho Desk is the simple email communication to send out tickets to clients instantly. I also like the workflows where I can track the progress of all activities.
BC
Brandy C
06/10/21
"Perfect Platform!"
What do you like best about Zoho Desk? Robust but easy to use. Does exactly what we need it to do and is consistent! What do you dislike about Zoho Desk?
SB
Sam B
06/09/21
"So far so good..."
What do you like best about Zoho Desk? Integration with my existing Zoho apps makes things easier to manage. What do you dislike about Zoho Desk?
BT
Berk T
06/09/21
"Complete solution for customer support panel and inside job assigments."
What do you like best about Zoho Desk? You can integrate directly to Microsoft Office 365 and MS Teams. When customer send an e-mail to specified mail address it can directly trigger to open a ticket in our system.
OF
Olivier F
06/09/21
"One of the best Support Desk for a good price"
What do you like best about Zoho Desk? The connection beetween RingOver and Zoho. And also all the metrics we can check all day long What do you dislike about Zoho Desk?
SP
Sachin p
06/08/21
"Zoho desk Review"
What do you like best about Zoho Desk? DIfferent views to see ticket status in the dashboard What do you dislike about Zoho Desk?
AU
Anonymous User
06/08/21
"Lots of features we like so far"
What do you like best about Zoho Desk? Applicable knowledge base articles are suggest as both customers and agents respond/create tickets, this should cut down on tickets, as well as time spent resolving tickets
AU
Anonymous User
06/08/21
"Essai en cours"
What do you like best about Zoho Desk? L'intégration complète avecle CRM est un gros avantage What do you dislike about Zoho Desk?
SS
Sivakumar S
06/08/21
"good"
What do you like best about Zoho Desk? Chatbot and the other features are good. Prices also excellent and low. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].