9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2191-2200 out of 4147
CS
Chris S
06/15/21
"The Standard for Helpdesk Support"
What do you like best about Zoho Desk? The product is easy to customize based on SLA and escalation processes. The team has the ability to monitor status on tickets and help as needed. Escalations will happen based on time and knowledge level required.
AU
Anonymous User
06/15/21
"ZOHO - Trial review"
What do you like best about Zoho Desk? So far ZOHO desk has been great. Currently working out the process to see if the ticketing system will meet the firm's current process.
AU
Anonymous User
06/15/21
"Useful assistant to the work"
What do you like best about Zoho Desk? Integration to Zoho Projects. Easy to set up and get started. What do you dislike about Zoho Desk?
CV
Cristián V
06/14/21
"Friendly and practical help desk solution"
What do you like best about Zoho Desk? The follow-up and order of tickets allow a practical vision and resolution of requests from our clients, and it is elementary to manage
AU
Anonymous User
06/14/21
"Have great freindly interface easy to use"
What do you like best about Zoho Desk? Automation and workflows are very smart and easy to apply What do you dislike about Zoho Desk?
AU
Anonymous User
06/14/21
"Very nice ticketing system. Enterprise features at SoHo prices"
What do you like best about Zoho Desk? End user request forms. Very easy to customize and make user friendly forms What do you dislike about Zoho Desk?
WK
Wondu K
06/13/21
"Zoho Desk is akiller"
What do you like best about Zoho Desk? It makes it much easier to follow step by step the ordering process and it doubles as a decent customer database. Using Zohodesk was a learning curve for me but the features, particularly Estimates and Invoicing makes it worth it
YJ
Yves J
06/13/21
"Straightforward apps"
What do you like best about Zoho Desk? It helps you a lot in analytics, data collection, integration and deployment, digital engagement. Most of all, it is a cloud solution, so you can work from any time and anywhere, especially this pandemic where we are working from home.
BD
Ben D
06/12/21
"Since using Zohodesk its made our operations a lot easier!"
What do you like best about Zoho Desk? The ticketing system - it has really streamlined our processes. What do you dislike about Zoho Desk?
MF
Mehmet F
06/12/21
"I think it is a very useful and very useful program."
What do you like best about Zoho Desk? It's pretty easy to follow tickets. We are in constant communication with customers via the desk. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].