9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2181-2190 out of 4147
AU
Anonymous User
06/19/21
"I am still evaluating. Looks good though."
What do you like best about Zoho Desk? I am still evaluating. Looks good, though. My decision will be based on the easiness of migrating from my current solution. What do you dislike about Zoho Desk?
AA
Alberto A
06/18/21
"Nice experience, can be better the documentation"
What do you like best about Zoho Desk? Integration with different tools like office 365 or between zoho apps What do you dislike about Zoho Desk?
AU
Anonymous User
06/17/21
"Very User Friendly Program"
What do you like best about Zoho Desk? The program is very easy to use and navigate—one of the most user-friendly ticketing systems that I have seen. What do you dislike about Zoho Desk?
AU
Anonymous User
06/17/21
"Excellent Ticketing system"
What do you like best about Zoho Desk? it's too simple & customizable & email help to receive our tickets What do you dislike about Zoho Desk?
AU
Anonymous User
06/17/21
"Ticketing System"
What do you like best about Zoho Desk? We're using Zoho Desk for ticketing system. What do you dislike about Zoho Desk?
AU
Anonymous User
06/16/21
"Quick start and many features to discover in the world of Zoho"
What do you like best about Zoho Desk? All settings are in one place and very intuitive. The fact that all the channels can be viewed in the same window. What do you dislike about Zoho Desk?
DS
Devendra S
06/16/21
"User Friendly and Seamless Servicedesk Portal"
What do you like best about Zoho Desk? Reporting and Engineer Level wise Rules and Notifications What do you dislike about Zoho Desk?
AU
Anonymous User
06/16/21
"Our experience with zoho desk is very good during trial period. The team is helped to setup account."
What do you like best about Zoho Desk? The site design, features, and team support What do you dislike about Zoho Desk?
AU
Anonymous User
06/16/21
"Zoho Desk Best User friendly System"
What do you like best about Zoho Desk? Simple and User friendly system, responsive and fast to load page. What do you dislike about Zoho Desk?
MH
Mansi H
06/16/21
"Zoho desk"
What do you like best about Zoho Desk? It is a great collaboration tool for integrating chats What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].