9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 201-210 out of 4147
AO
Angely O
09/30/23
"great service"
What do you like best about Zoho Desk? it provides efficiency when working with clients What do you dislike about Zoho Desk?
AU
Anonymous User
09/28/23
"very good option for startups"
What do you like best about Zoho Desk? easy to use and very fast to implemnt and integrate with your systems What do you dislike about Zoho Desk?
AU
Anonymous User
09/28/23
"Zoho desk experience"
What do you like best about Zoho Desk? User-Friendly Interface: Zoho Desk has a clean, intuitive interface that makes it easy for agents and customers to navigate. This helps in enhancing the user experience.
AU
Anonymous User
09/28/23
"Its easy to use"
What do you like best about Zoho Desk? The ticketing system is very convinient. What do you dislike about Zoho Desk?
AU
Anonymous User
09/28/23
"Delivers as a ticketing system"
What do you like best about Zoho Desk? Zoho desk has an intuitive interface. Its user friendly and fairly simple to setup with minimal technical background. What do you dislike about Zoho Desk?
KE
Kimberly E
09/27/23
"We Love ZOho"
What do you like best about Zoho Desk? We like the ease of use, customer support, and number of features. What do you dislike about Zoho Desk?
GV
Gabe V
09/27/23
"Blind Accessible Help Desk Software"
What do you like best about Zoho Desk? The iPhone app is fully accessible and screen reader usable by the Blind using the Voiceover screen reader What do you dislike about Zoho Desk?
BB
Brad B
09/26/23
"Does everything we need and more!"
What do you like best about Zoho Desk? Integration with calendars to agents can never miss a ticket or appointment! What do you dislike about Zoho Desk?
AU
Anonymous User
09/25/23
"Zoho Desk"
What do you like best about Zoho Desk? Customization was fantastic. The AI worked better than expected. What do you dislike about Zoho Desk?
RJ
Rose J. W
09/25/23
"Zoho Desk masters a secure payment area with an impeccable system"
What do you like best about Zoho Desk? To date, the highest level subscription is priced at a lower level ticketing system that does not have the same features and functions. There are very few (if any) contribution walls tied to the Zoho Desk account. What you have is what you are compensated for. All of the features of an entry level are built into the priced tiers. Pricing, uniqueness, reported study, standards, bill production designs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].