9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2151-2160 out of 4147
DO
Dennis Oliver S
07/07/21
"Great Ticket System and with Forms it is handling a big part of our use cases"
What do you like best about Zoho Desk? Form with signature as an addition. This helps a lot. What do you dislike about Zoho Desk?
SS
Simon S
07/07/21
"Extremely customizable"
What do you like best about Zoho Desk? Zoho Desk is extremely customizable. You can basically customize everything. I like, that it also supports multiple languages.
SS
Simon S
07/07/21
"Extremely customizable"
What do you like best about Zoho Desk? Zoho Desk is extremely customizable. You can basically customize everything. I like, that it also supports multiple languages.
DO
Dennis Oliver S
07/07/21
"Great Ticket System and with Forms it is handling a big part of our use cases"
What do you like best about Zoho Desk? Form with signature as an addition. This helps a lot. What do you dislike about Zoho Desk?
AL
Alex L
07/04/21
"very easy to use and integrate"
What do you like best about Zoho Desk? Easy to use Many features
AL
Alex L
07/04/21
"very easy to use and integrate"
What do you like best about Zoho Desk? Easy to use Many features
AU
Anonymous User
07/03/21
"Covering almost every single feature I was looking for .. awesome"
What do you like best about Zoho Desk? I liked the import feature for existing data on our side and maping fields What do you dislike about Zoho Desk?
AU
Anonymous User
07/03/21
"Covering almost every single feature I was looking for .. awesome"
What do you like best about Zoho Desk? I liked the import feature for existing data on our side and maping fields What do you dislike about Zoho Desk?
MA
Mostafa A
07/01/21
"Very Helpful and Reliable"
What do you like best about Zoho Desk? It helped my agents to keep records for all issues and keep tracking how and when it is solved What do you dislike about Zoho Desk?
AU
Anonymous User
07/01/21
"Is fine as a product"
What do you like best about Zoho Desk? It's perfectly adequate for the needs of my business What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].