9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 2161-2170 out of 4147
AU
Anonymous User
06/29/21
"Nice Experience Zoho Desk"
What do you like best about Zoho Desk? This tool is so Flexible and his support team asking so fast What do you dislike about Zoho Desk?
RJ
Reinaldo José D
06/29/21
"Zoho desk experience"
What do you like best about Zoho Desk? Is very easy to understand its functionality What do you dislike about Zoho Desk?
AU
Anonymous User
06/29/21
"Very Goog Helpdesk"
What do you like best about Zoho Desk? perfect application for ticket management, allows us to manage all our input channels, organize tickets by department, has integration with multiple PBX providers
AG
Ahmed G
06/28/21
"easy to deploy and customize for both users and Admins"
What do you like best about Zoho Desk? easy to use and understand , web interface easy to nevegate , easy to users to open ticket and understand what they need to do easy.
AG
Ahmed G
06/28/21
"easy to deploy and customize for both users and Admins"
What do you like best about Zoho Desk? easy to use and understand , web interface easy to nevegate , easy to users to open ticket and understand what they need to do easy.
KG
Kaushik G
06/28/21
"user friendly for support folks"
What do you like best about Zoho Desk? - user friendly - easy coupling with JIRA
FL
Francisco L
06/28/21
"Zoho Desk"
What do you like best about Zoho Desk? The UI is great, with the new UI and workflows is very easy for our front users. What do you dislike about Zoho Desk?
RL
Rebekah L
06/28/21
"Customizable and great integration"
What do you like best about Zoho Desk? The ability to customize reports is amazing and so easy to use. Integrates with our software easily! What do you dislike about Zoho Desk?
AU
Anonymous User
06/28/21
"Great experience!"
What do you like best about Zoho Desk? The mobile application is very light and easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
06/27/21
"Zoho Desk our Go to Customer Service"
What do you like best about Zoho Desk? Zoho Desk is perfect for the small and medium buisness venturing into customer service. What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].