9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2141-2150 out of 4147
CT
Ceyda T
07/13/21
"Zoho Desk"
What do you like best about Zoho Desk? Incoming mails turn into tickets quickly. A notification comes when the customer gives any response. What do you dislike about Zoho Desk?
AU
Anonymous User
07/13/21
"Zoho Desk Trial Review"
What do you like best about Zoho Desk? What I like the best is that it has a user-friendly interface and the overall experience is outstanding. What do you dislike about Zoho Desk?
AU
Anonymous User
07/12/21
"Ticket system transition."
What do you like best about Zoho Desk? The ticket customization one of the many features that I really like from zoho desk. One other thing is the intergration of zoho assit in which we at Gnomon have used for all remote help for staff and students. The ticket system allow you to connect directly from the ticket itself.
AU
Anonymous User
07/12/21
"Ticket system transition."
What do you like best about Zoho Desk? The ticket customization one of the many features that I really like from zoho desk. One other thing is the intergration of zoho assit in which we at Gnomon have used for all remote help for staff and students. The ticket system allow you to connect directly from the ticket itself.
AU
Anonymous User
07/12/21
"Very user friendly"
What do you like best about Zoho Desk? What I like about Zoho Desk is that the tickets that users sent is easily accessed by agents. What do you dislike about Zoho Desk?
AU
Anonymous User
07/10/21
"I am happy with zoho desk"
What do you like best about Zoho Desk? To manage tickets and client queries. The best thing about Zoho is to integrate with other applications. What do you dislike about Zoho Desk?
PR
Parthiban R
07/09/21
"Best Ticketing Systems"
What do you like best about Zoho Desk? We were looking for integrating it with CRM and it can be done with ease. The interface is really good and it is easy for accessing the options. One can easily migrate to this ZOHODESK to make sure they have professional ticketing systems for their company.
AU
Anonymous User
07/09/21
"Users of Inbound Closing Company"
What do you like best about Zoho Desk? The ease of use for learning the new system and new users. What do you dislike about Zoho Desk?
CC
CJ C
07/09/21
"Exactly what I was looking for"
What do you like best about Zoho Desk? Zoho was very easy to set up and use. Overall the interface and setup were relatively intuitive, which is exactly what I was looking for because many of our team are not very tech savvy.
PR
Parthiban R
07/09/21
"Best Ticketing Systems"
What do you like best about Zoho Desk? We were looking for integrating it with CRM and it can be done with ease. The interface is really good and it is easy for accessing the options. One can easily migrate to this ZOHODESK to make sure they have professional ticketing systems for their company.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].