9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2131-2140 out of 4147
DL
Dorothy L
07/15/21
"Zoho is east to use, and the demo call is in-depth"
What do you like best about Zoho Desk? The UI is clear, and it supports many functions and integrations which I am looking for What do you dislike about Zoho Desk?
DL
Dorothy L
07/15/21
"Zoho is east to use, and the demo call is in-depth"
What do you like best about Zoho Desk? The UI is clear, and it supports many functions and integrations which I am looking for What do you dislike about Zoho Desk?
AU
Anonymous User
07/15/21
"An all-in-one solution to replace multiple current systems"
What do you like best about Zoho Desk? ZOHO has a automatic timer function on tickets which simplifies my technicians' workloads. It also has many intergrations that are helpful when trying to replace multiple current systems.
PP
Patric P
07/14/21
"All in one service"
What do you like best about Zoho Desk? First, I had to use all different software, but since when I created Zoho, I don't have to go anywhere I don't think anyone in their market place can provide such an affordable service in a spectacular fashion it took me like 8 days to explaore each and every option of just desk. Best in class.
CA
Carlos Augusto S
07/14/21
"Managing customer data effortlessly"
What do you like best about Zoho Desk? The ease of controlling tickets and knowledge base for each client. What do you dislike about Zoho Desk?
AS
Abhishek S
07/14/21
"Best Support Desk for Small - Medium and even Enterprise Companies"
What do you like best about Zoho Desk? The best part about Zoho Desk are its integarations within its own ecosystem of products and also with third party softwares. This helps us unify our customer support experience overall and track in one place.
AS
Abhishek S
07/14/21
"Best Support Desk for Small - Medium and even Enterprise Companies"
What do you like best about Zoho Desk? The best part about Zoho Desk are its integarations within its own ecosystem of products and also with third party softwares. This helps us unify our customer support experience overall and track in one place.
RM
Rajeev M
07/14/21
"It really solves all ur issues and developement and intergartion is really easy"
What do you like best about Zoho Desk? Documentation for integration Work FLows What do you dislike about Zoho Desk?
DS
Dean S
07/13/21
"Perfect Solution"
What do you like best about Zoho Desk? It has a plugin for MS Teams which is a nice bonus. easy to use also What do you dislike about Zoho Desk?
DS
Dean S
07/13/21
"Perfect Solution"
What do you like best about Zoho Desk? It has a plugin for MS Teams which is a nice bonus. easy to use also What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].