9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 2121-2130 out of 4147
KB
Kevin B
07/23/21
"Nice program for our business! We are happy to use Zoho Desk"
What do you like best about Zoho Desk? Ease of use and maintaining an overview are important to us. Zoho Desk offers this option. What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Zoho Desk is a great app in Zoho One. Very great tool in managing tickets."
What do you like best about Zoho Desk? The most helpful of using Zoho Desk is managing tickets and monitoring tickets of every customer. Can create custom Widgets which is a great thing to do in Zoho Desk and also the automation.
AU
Anonymous User
07/23/21
"Zoho desk is a very useful software"
What do you like best about Zoho Desk? It's very simple to use and useful for a small help desk tickets management What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Very good"
What do you like best about Zoho Desk? The integration with gotoconnect, whats app, and facebook. What do you dislike about Zoho Desk?
OB
Octavio B
07/22/21
"Great Tool, not as easy to start to use the paid version but great"
What do you like best about Zoho Desk? Price, functionality, integration, channels What do you dislike about Zoho Desk?
AU
Anonymous User
07/20/21
"Large amount of features"
What do you like best about Zoho Desk? I like how fully encompassing the solution is. It conatins almost all of the features I was looking for as well as integrations with Google Workspace and Asset tracking.
AU
Anonymous User
07/20/21
"Large amount of features"
What do you like best about Zoho Desk? I like how fully encompassing the solution is. It conatins almost all of the features I was looking for as well as integrations with Google Workspace and Asset tracking.
PG
Paschalis G
07/16/21
"Great Experience using Zoho Desk"
What do you like best about Zoho Desk? I like the logical structure of the platform very much. Zoho Desk suites all needs of our company to increase customer service. Also, the support staff was great!
AU
Anonymous User
07/16/21
"love zoho"
What do you like best about Zoho Desk? very user friendly easy to set up and get started What do you dislike about Zoho Desk?
AU
Anonymous User
07/15/21
"An all-in-one solution to replace multiple current systems"
What do you like best about Zoho Desk? ZOHO has a automatic timer function on tickets which simplifies my technicians' workloads. It also has many intergrations that are helpful when trying to replace multiple current systems.
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].