9.7
SpotScore
Zoho Desk Reviews in September 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2111-2120 out of 4147
AU
Anonymous User
07/27/21
"Does things well/bad"
What do you like best about Zoho Desk? Decently easy to set up. Keeps all our support in one spot. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/21
"Comprehensive Application"
What do you like best about Zoho Desk? Zoho Desk and how the different channels work together What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/21
"Effective Ticketing Solution"
What do you like best about Zoho Desk? Interface and ease of use. Setup was not challenging. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/21
"Comprehensive Application"
What do you like best about Zoho Desk? Zoho Desk and how the different channels work together What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/21
"Effective Ticketing Solution"
What do you like best about Zoho Desk? Interface and ease of use. Setup was not challenging. What do you dislike about Zoho Desk?
MH
Muhammad Haziq N
07/23/21
"Great and easy to use knowledge base & support ticket system."
What do you like best about Zoho Desk? Good and user-friendly user interface. Easy to navigate and can quickly achieve what I want. What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Great tool"
What do you like best about Zoho Desk? Email integration is fantastic. The user interface is very friendly What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Very good"
What do you like best about Zoho Desk? The integration with gotoconnect, whats app, and facebook. What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Great tool"
What do you like best about Zoho Desk? Email integration is fantastic. The user interface is very friendly What do you dislike about Zoho Desk?
AU
Anonymous User
07/23/21
"Zoho desk is a very useful software"
What do you like best about Zoho Desk? It's very simple to use and useful for a small help desk tickets management What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].