9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2091-2100 out of 4147
AU
Anonymous User
08/05/21
"Excelente ferramenta"
What do you like best about Zoho Desk? Divisão de departamentos e controle do tempo de resposta. What do you dislike about Zoho Desk?
AU
Anonymous User
08/05/21
"very well integrated"
What do you like best about Zoho Desk? that is integrated to many other softwares like phone call centals and such What do you dislike about Zoho Desk?
AU
Anonymous User
08/05/21
"A good tool for support"
What do you like best about Zoho Desk? Design, possibility to integrated the help center within any website What do you dislike about Zoho Desk?
PS
Paloma S
08/04/21
"A powerfull tool!"
What do you like best about Zoho Desk? Zoho Desk is a tool full of intelligent resources to improve helpdesk management performance. What do you dislike about Zoho Desk?
AU
Anonymous User
08/04/21
"Feature packed at a great price"
What do you like best about Zoho Desk? Our company has been using Zendesk for the last three years because it was the "market leader" of help desk software. As a start-up, we didn't have the time to research ticketing/knowledge base systems and went with what had the reputation to work. "No one ever got fired for choosing Zendesk." Three years in though we kept bumping up against the limitations Zendesk put into place for our subscription (Teams) but could not justify the price for ...
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AU
Anonymous User
08/03/21
"Overall very good"
What do you like best about Zoho Desk? Easy to use User-friendly
AU
Anonymous User
08/03/21
"SIMPLE, EFFECTIVE AND FREE"
What do you like best about Zoho Desk? even the free version met almost all of our requirements What do you dislike about Zoho Desk?
AU
Anonymous User
08/02/21
"A solution to start fast, gain adoption. and an easy learning curve."
What do you like best about Zoho Desk? I have used this at a non-profit for Service Desk and at a startup. The startup is using CRM as well. It has worked well though we are still in the learning and adoption phase. I looked at Freshdesk and liked its Web 2.0 type look and feel better, but felt the pricing and features did not match Zoho Desk.
AU
Anonymous User
08/02/21
"User Friendly"
What do you like best about Zoho Desk? The visual interaction, the notifications you get What do you dislike about Zoho Desk?
MT
Massimo T
07/31/21
"Complete and performant"
What do you like best about Zoho Desk? I found a lot of features: you can manage your tickets and consult knowledge base, at the same time; you have a set of graphical help; ùyou can import data; you could use a chat
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].