9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2081-2090 out of 4147
AU
Anonymous User
08/17/21
"Great support software in Zoho ecosystem"
What do you like best about Zoho Desk? Very easy to setup and use. Connects wiht our Zoho CRM, making it easier for support and sales to work together. What do you dislike about Zoho Desk?
DK
Dave K
08/17/21
"Very easy to setup, great features, and the free version meets all our needs"
What do you like best about Zoho Desk? Email integration and the ability to respond to tickets via Email What do you dislike about Zoho Desk?
AU
Anonymous User
08/12/21
"I think Zoho Desk has a ton of potential for our company"
What do you like best about Zoho Desk? I love being able to integrate our emails and tickets into one spot, so we can view all tickets from our customers and reply to them with one click.
AU
Anonymous User
08/11/21
"Still reviewing the product, but it seems like it could be a decent product."
What do you like best about Zoho Desk? We are already using Zoho CRM, so there is a level of familiarity with the product. What do you dislike about Zoho Desk?
AU
Anonymous User
08/11/21
"Looking to migrate to Zoho Desk"
What do you like best about Zoho Desk? Looking to migrate to Zoho Desk from SharePoint driven helpdesk. What do you dislike about Zoho Desk?
LP
Lawrence P
08/09/21
"Zoho Desk knowledge base"
What do you like best about Zoho Desk? Great knowledge base + ticketing solution (internal and external facing) at a reasonable cost What do you dislike about Zoho Desk?
AU
Anonymous User
08/09/21
"Enhanced our customer support"
What do you like best about Zoho Desk? Ease of use and the fact it syncs with our other Zoho products. What do you dislike about Zoho Desk?
AU
Anonymous User
08/06/21
"ZOHO DESK"
What do you like best about Zoho Desk? Fuctionality and ease of use, quick setup What do you dislike about Zoho Desk?
SW
Steve W
08/06/21
"Good so far"
What do you like best about Zoho Desk? building a prototype for a new front line support requirement, Zoho Desk looks like it has everything we need in a simple to use package
OT
Oscar T
08/06/21
"Decent System with plenty of features"
What do you like best about Zoho Desk? The help centre is brilliant and makes it really easy for customers to contact us and get info. The live chat is also really useful
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].