9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 191-200 out of 4147
BC
Bruno C
10/04/23
"Process de gestion des tickets efficace"
What do you like best about Zoho Desk? Interface, formulaires, workflow de gestion des tockets, base de connaissance What do you dislike about Zoho Desk?
JJ
Jacob J
10/04/23
"Highly customizable"
What do you like best about Zoho Desk? Integrates very easily with active directory for a smooth transition. What do you dislike about Zoho Desk?
MM
Michal M
10/03/23
"Easy to configure"
What do you like best about Zoho Desk? Very easy to configure and has many more functions when compared to the competition at the same price point. What do you dislike about Zoho Desk?
WA
William A
10/03/23
"Zoho Assist Review"
What do you like best about Zoho Desk? to improve the management system regarding media tkt and its resolution, the speeda and usability, easy to integrate with other platforms and his customer support
LA
Luigi A
10/02/23
"Great features and ease of learning. Too bad about the language of Customer Service."
What do you like best about Zoho Desk? We recently started using ZohoDesk's paid features. At first glance, we can be satisfied with the ease of use, understanding and configuration.
EA
Emiliano A
10/02/23
"Easy to learn with great functionality."
What do you like best about Zoho Desk? The ease of use, it's simple to understand how to do things and get others to understand how to use it. What do you dislike about Zoho Desk?
AS
Andre S
10/02/23
"Zoho Desk has been great"
What do you like best about Zoho Desk? Its very comprehensive. There are tools for our service desk team and well as for providing selfhelp feedback to customers.
CW
Chakhrit W
10/02/23
"Affordable feature rich service desk solution."
What do you like best about Zoho Desk? Wide Range of Features: Zoho Desk offers a comprehensive set of tools for managing customer support, including ticket management, automation, multi-channel support, and more.
PB
Pratik B
10/02/23
"Best product for IT ticketing"
What do you like best about Zoho Desk? Easy to use Ease of Implementation
JC
Juan Carlos C
09/30/23
"It makes us look great with our customers!"
What do you like best about Zoho Desk? It is a very intuitive tool, easy to configure, and focused on the customer experience. Ease of Implementation. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].