9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2071-2080 out of 4147
AU
Anonymous User
08/25/21
"Excelente."
What do you like best about Zoho Desk? La facilidad para adaptarlo a las necesidades. What do you dislike about Zoho Desk?
AU
Anonymous User
08/24/21
"Great for a small business."
What do you like best about Zoho Desk? This software is easy to use, arrives mostly set up and configured. What do you dislike about Zoho Desk?
TW
Ty W
08/23/21
"Features & Functionality Galore"
What do you like best about Zoho Desk? Zoho Desk offers a great range of features and integrations. The system meets all our needs as a small business looking to provide professional support at launch.
GA
Geet A
08/21/21
"Great helpdesk product"
What do you like best about Zoho Desk? Covers all possible requirements for a help desk product What do you dislike about Zoho Desk?
AU
Anonymous User
08/20/21
"Great and easy to use tool"
What do you like best about Zoho Desk? Integration with other Zoho subscriptions. What do you dislike about Zoho Desk?
GW
Greg W
08/19/21
"Zoho desk is easy to use and has greatly improved our helpdesk workflow"
What do you like best about Zoho Desk? One of the coolest features is the live update when another agent is in the same ticket you're looking at. It's a website but since things move and change without refreshing the page, it feels like a stand-alone app.
DK
Dhruv K
08/19/21
"Really helps you keep track of each query and evaluate response time for your customers"
What do you like best about Zoho Desk? Happiness rating, Specific graphs to know your performance. What do you dislike about Zoho Desk?
AU
Anonymous User
08/19/21
"Must Have For IT Teams"
What do you like best about Zoho Desk? I like that Zoho intergrates with Google and RingCentral to keep ticket communication intact. What do you dislike about Zoho Desk?
AU
Anonymous User
08/19/21
"Zoho has been a great tool for our IT department. For collaboration, updates, and productivity"
What do you like best about Zoho Desk? It's simple integration into our environment What do you dislike about Zoho Desk?
AU
Anonymous User
08/19/21
"Embrace the quirks and Zoho Desk will work for you"
What do you like best about Zoho Desk? An important thing to note is that Zoho Desk is actually part of the Zoho Suite, a group of different solutions for most of a company's needs (socials, CRM, recruit, projects, etc.). Having cohesiveness and a way to connect the multiple facets of your work in a single place (ZohoSuite) is a great foundation for any tool.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].