9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2061-2070 out of 4147
AU
Anonymous User
08/30/21
"The best value for money we have found for tracking our incidents"
What do you like best about Zoho Desk? The number of features compared to competing solutions What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/21
"Easy setup, feature rich."
What do you like best about Zoho Desk? The setup and configuration so far is pretty straight forward and it seems to have all of the features that we want What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/21
"Works great. Just as expected"
What do you like best about Zoho Desk? Has everything you need in a ticketing system What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/21
"Easy setup, feature rich."
What do you like best about Zoho Desk? The setup and configuration so far is pretty straight forward and it seems to have all of the features that we want What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/21
"Works great. Just as expected"
What do you like best about Zoho Desk? Has everything you need in a ticketing system What do you dislike about Zoho Desk?
AU
Anonymous User
08/27/21
"ZOHO CRM"
What do you like best about Zoho Desk? In ZOHO CRM, customization is very easy for any user. What do you dislike about Zoho Desk?
AU
Anonymous User
08/27/21
"ZOHO CRM"
What do you like best about Zoho Desk? In ZOHO CRM, customization is very easy for any user. What do you dislike about Zoho Desk?
AU
Anonymous User
08/27/21
"Seems OK"
What do you like best about Zoho Desk? Setting up a knowledge base is relatively simple if you're starting from scratch. What do you dislike about Zoho Desk?
AU
Anonymous User
08/26/21
"I like it so far!"
What do you like best about Zoho Desk? Zoho Desk has a very nice, clean interface. That's very important to me. It's easy to follow through with my tickets. What do you dislike about Zoho Desk?
AU
Anonymous User
08/26/21
"I like it so far!"
What do you like best about Zoho Desk? Zoho Desk has a very nice, clean interface. That's very important to me. It's easy to follow through with my tickets. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].