9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2051-2060 out of 4147
SA
Salvador A
09/06/21
"Zoho, the all in one solution"
What do you like best about Zoho Desk? We like the all in one system og Zoho. You can start with one product for one specific need but in the future you have a big flexiblity to implement this need with one producto of Zoho or with a extern integration.
AU
Anonymous User
09/05/21
"Ticketing System with ease of use"
What do you like best about Zoho Desk? The ease in setting up the flow of the system. What do you dislike about Zoho Desk?
AG
Aaron G
09/03/21
"Very well rounded"
What do you like best about Zoho Desk? The Agent Collision Alert, the Branding, the KB, the help Center, the Live Chat What do you dislike about Zoho Desk?
AU
Anonymous User
09/02/21
"A Great Service"
What do you like best about Zoho Desk? I can easily see all of my tickets in one place and connect to various apps I use to update automatically What do you dislike about Zoho Desk?
AU
Anonymous User
09/02/21
"El Sistema muy completo!"
What do you like best about Zoho Desk? La division por departamentos de atencion y los formularios personalizados. What do you dislike about Zoho Desk?
AU
Anonymous User
08/31/21
"Zoho is great for small businesses"
What do you like best about Zoho Desk? That it is easy to setup (cloud based). There is an easy breezy style they have What do you dislike about Zoho Desk?
AU
Anonymous User
08/31/21
"Great tool to give customers a good service"
What do you like best about Zoho Desk? The report management and analytics work very well. Easy to do a follow-up. What do you dislike about Zoho Desk?
AU
Anonymous User
08/31/21
"Powerful all-in-one desk from Zoho"
What do you like best about Zoho Desk? It is one of the best desks that helps towards managing customers, organizing data, and tracking events and conversations with our customers.
AU
Anonymous User
08/31/21
"Easy to use"
What do you like best about Zoho Desk? Simple interface and very customizable for organization's use case. What do you dislike about Zoho Desk?
AU
Anonymous User
08/31/21
"Great tool to give customers a good service"
What do you like best about Zoho Desk? The report management and analytics work very well. Easy to do a follow-up. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].