9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2041-2050 out of 4147
WT
Will T
09/08/21
"Great product with plenty of features"
What do you like best about Zoho Desk? Plenty of customization options. You can use your own company logo, outgoing email address, and email SMTP server. Free version isavailable and paid versions are reasonably priced.
AU
Anonymous User
09/08/21
"Helpful tool"
What do you like best about Zoho Desk? Zoho Desk is easy to use and seems to be complete What do you dislike about Zoho Desk?
MA
Macbeth A
09/08/21
"Zoho Desk"
What do you like best about Zoho Desk? Functionality was simple and easy to use. What do you dislike about Zoho Desk?
NM
Nankya M
09/08/21
"Customer Experience All-rounder solution"
What do you like best about Zoho Desk? User Friendliness Quick and easy integration
AU
Anonymous User
09/08/21
"Highly Intelligent Helpdesk with Fantastic Functionality and integrations"
What do you like best about Zoho Desk? Easy of use, very helpful knowledgebase. What do you dislike about Zoho Desk?
AU
Anonymous User
09/07/21
"Best Ever."
What do you like best about Zoho Desk? The most helpful thing about Zoho Desk is how they put the customer first. It really helps us focus. What do you dislike about Zoho Desk?
AU
Anonymous User
09/07/21
"One Stop Shop for All My Needs"
What do you like best about Zoho Desk? I love that Zoho has a service for all of my needs from sales, project management, ticketing system, and billing. What do you dislike about Zoho Desk?
AU
Anonymous User
09/07/21
"Best Ever."
What do you like best about Zoho Desk? The most helpful thing about Zoho Desk is how they put the customer first. It really helps us focus. What do you dislike about Zoho Desk?
DM
Dylan M
09/06/21
"Every feature we need, at a lower cost"
What do you like best about Zoho Desk? The setup process was simple and it integrates with all the services we use. What do you dislike about Zoho Desk?
AU
Anonymous User
09/06/21
"Flexible Ticketing System"
What do you like best about Zoho Desk? It's a very flexible ticketing system that can be adapted to every need. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].