9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2031-2040 out of 4147
NM
Ntili M
09/11/21
"Zoho desk Very Light and Powerfull"
What do you like best about Zoho Desk? Ticket creation can be done via help centers as well allowing clients to quickly view and log tickets What do you dislike about Zoho Desk?
AU
Anonymous User
09/10/21
"Practical and extensive"
What do you like best about Zoho Desk? The most helpful aspect of ZOHO is the ability to personalize all aspects of the desk. What do you dislike about Zoho Desk?
JI
Jack I
09/10/21
"Intuitive and useful"
What do you like best about Zoho Desk? Feature-rich and helps my team stay connected What do you dislike about Zoho Desk?
JI
Jack I
09/10/21
"Intuitive and useful"
What do you like best about Zoho Desk? Feature-rich and helps my team stay connected What do you dislike about Zoho Desk?
AU
Anonymous User
09/09/21
"Easy and integrates into your flows"
What do you like best about Zoho Desk? I think that the ability to integrate with Sales IQ, or CRM, and other features/apps that inable you to scale your program wether that's generating leads, or doing E-Commerce customer service on the consumer side, ZOHO offers what you need.
MK
Maxim K
09/09/21
"Mostly very good experience. the system works very intuitively and fine. theirs a lot of features."
What do you like best about Zoho Desk? Automations are very cool and the ease of use of the automations. What do you dislike about Zoho Desk?
AU
Anonymous User
09/09/21
"I am happy that i found zoho desk"
What do you like best about Zoho Desk? The easy way to find a ticket and to find at cosutmer What do you dislike about Zoho Desk?
PR
Prita R
09/08/21
"Friendly help desk."
What do you like best about Zoho Desk? Time saving, timely reporting . Keeping status progress at all times and work is done in teams.
WT
Will T
09/08/21
"Great product with plenty of features"
What do you like best about Zoho Desk? Plenty of customization options. You can use your own company logo, outgoing email address, and email SMTP server. Free version isavailable and paid versions are reasonably priced.
AU
Anonymous User
09/08/21
"Helpful tool"
What do you like best about Zoho Desk? Zoho Desk is easy to use and seems to be complete What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].