9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2021-2030 out of 4147
AU
Anonymous User
09/15/21
"Blown away!"
What do you like best about Zoho Desk? The best thing for us is how easy it is to add users, customers and configure certain aspects of the product. We also like how intuitive the product is when completed these actions
AU
Anonymous User
09/15/21
"Great Value for the cost and Easy Set Up"
What do you like best about Zoho Desk? The walk you through set up each step of the way with training. What do you dislike about Zoho Desk?
AU
Anonymous User
09/15/21
"Robust for the Price"
What do you like best about Zoho Desk? I love the number of features available. Competitors offer less for much more. What do you dislike about Zoho Desk?
MM
Moisés M
09/13/21
"Great experience"
What do you like best about Zoho Desk? Easy to use and multiple integration options What do you dislike about Zoho Desk?
AU
Anonymous User
09/13/21
"Simple and Best Support Ticket Software"
What do you like best about Zoho Desk? Very simple to use and easy to build rules for different business needs. What do you dislike about Zoho Desk?
AU
Anonymous User
09/13/21
"Highly Recommended Ticket Management Tool"
What do you like best about Zoho Desk? The most valuable feature for me is the ability to create different tickets for customer's requests. After delegates the ticket to the specific team I am sure the customer will be served in high quality... The custom dashboard gives me the all information I need to make better decisions and to take any action if there is any significant problem.
AN
Anuj N
09/13/21
"Smooth Management"
What do you like best about Zoho Desk? Seamless and comprehensive too to manage customer support What do you dislike about Zoho Desk?
MH
Mohammed Habibulah A
09/12/21
"Zoho Desk Review"
What do you like best about Zoho Desk? - Automated services: Direct Assignments, Round Robin rules, Workflows, SLAs. The following automated tools help agents get rid of redundant tasks and focus on what's important.
MH
Mohammed Habibulah A
09/12/21
"Zoho Desk Review"
What do you like best about Zoho Desk? - Automated services: Direct Assignments, Round Robin rules, Workflows, SLAs. The following automated tools help agents get rid of redundant tasks and focus on what's important.
JH
Joshua H
09/12/21
"I like it!"
What do you like best about Zoho Desk? I like the support/ticket system. We are a small StartUp, and we are really happy here What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].