9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2011-2020 out of 4147
AU
Anonymous User
09/21/21
"Excellent service at very reasonable price"
What do you like best about Zoho Desk? Easy to manage and monitor the status of resolution. What do you dislike about Zoho Desk?
MB
Madhusudan B
09/21/21
"The only helpdesk on the earth with great features"
What do you like best about Zoho Desk? Its UI, its features. You name it. Zoho has it. What do you dislike about Zoho Desk?
DF
David F
09/20/21
"Helped us organise our email-based support"
What do you like best about Zoho Desk? Straightforward focus around tickets and progressing them. Found it simple to integrate with our support@ email address, such that customer emails create new tickets automatically, and outgoing emails are 'from' the same business email address. Just a couple of simple DNS changes and a rule added to our 365 account settings.
AU
Anonymous User
09/20/21
"Great software"
What do you like best about Zoho Desk? Allows us to manage support tickets with great features. What do you dislike about Zoho Desk?
AU
Anonymous User
09/18/21
"Excelent Product"
What do you like best about Zoho Desk? I really like the approach to customers is really valuable and helps a lot with communication between customers What do you dislike about Zoho Desk?
YV
Yashik V
09/16/21
"Good tools for support platoform"
What do you like best about Zoho Desk? Good tools for support, we have just started with the Zoho for our IT and HR team What do you dislike about Zoho Desk?
EM
Emmanuel M
09/16/21
"Easy to use and fully featured"
What do you like best about Zoho Desk? Many integrations and built-in functionality. The ticket rating response is a nice feature. What do you dislike about Zoho Desk?
AU
Anonymous User
09/16/21
"User Friendly and more customizable than expected"
What do you like best about Zoho Desk? customizing the blue print. and the ticket noticications through the app were nice little things that allowed us to keep up to date—excited to try the functionality of the Remote access tool.
AU
Anonymous User
09/16/21
"I read about zoho and was supridesed when i give a go but i would have likekd to have trail longer"
What do you like best about Zoho Desk? they timekeeping and all the integration this product is ready to use out of the box solution What do you dislike about Zoho Desk?
AU
Anonymous User
09/15/21
"Great ticket flow"
What do you like best about Zoho Desk? Ease of use and smooth flow of tickets. Top contender in our search for a new ticketing system What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].