9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2001-2010 out of 4147
AU
Anonymous User
09/28/21
"Great Support-Tool for Novamag"
What do you like best about Zoho Desk? Awesome amount of great features. We needed a small feature to cover our ticket request and found with Zoho much more!
RC
ROnan C
09/27/21
"review zoho"
What do you like best about Zoho Desk? Ticket managment and knowledge base and all the options available. What do you dislike about Zoho Desk?
AU
Anonymous User
09/27/21
"Zoho Desk review"
What do you like best about Zoho Desk? I like how easy Zoho Desk is to manage and handle tickets. What do you dislike about Zoho Desk?
AU
Anonymous User
09/27/21
"Evaluating"
What do you like best about Zoho Desk? It seems relatively user friendly and follows the current ethos of Zoho CRM What do you dislike about Zoho Desk?
AU
Anonymous User
09/27/21
"New user"
What do you like best about Zoho Desk? Ability CC support email who are not Zoho users What do you dislike about Zoho Desk?
AU
Anonymous User
09/27/21
"Great customer support desk platform"
What do you like best about Zoho Desk? Easy to navigate, free version has great features What do you dislike about Zoho Desk?
SC
Shaun C
09/25/21
"Extremely intuitive, easy to configure and rapid help is on hand."
What do you like best about Zoho Desk? Rapid Help and the fact its simple and easy to configure What do you dislike about Zoho Desk?
AS
Anto S
09/24/21
"Very Good"
What do you like best about Zoho Desk? Everything is good, all functions are working well. What do you dislike about Zoho Desk?
AU
Anonymous User
09/23/21
"Think we are implementing this solution"
What do you like best about Zoho Desk? It´s the most complete platform I tested so far What do you dislike about Zoho Desk?
AU
Anonymous User
09/22/21
"Took a Zoho trial and seems to be the right fit for the job"
What do you like best about Zoho Desk? The automation rules helped us setup an quick and easy escalation mechanism. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].