9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1991-2000 out of 4147
AU
Anonymous User
09/29/21
"Great"
What do you like best about Zoho Desk? email and other software integration like slack What do you dislike about Zoho Desk?
AU
Anonymous User
09/29/21
"Most of the wanted features are there!"
What do you like best about Zoho Desk? The ease of use and the user friendly interface. Also the amound of information available on the internet helps you build your own environment
AU
Anonymous User
09/29/21
"Great"
What do you like best about Zoho Desk? email and other software integration like slack What do you dislike about Zoho Desk?
AU
Anonymous User
09/29/21
"Most of the wanted features are there!"
What do you like best about Zoho Desk? The ease of use and the user friendly interface. Also the amound of information available on the internet helps you build your own environment
AU
Anonymous User
09/29/21
"Zoho Desk, work made easy"
What do you like best about Zoho Desk? We get everything at one place. With just a single click, we get to see all the support tickets, all the contacts and all the other notifications.
AU
Anonymous User
09/29/21
"Trailing Zoho Desk with IP Telecom"
What do you like best about Zoho Desk? Its already integrated with phone ticketing with a local Irish company IP telecom, which allows quick integration What do you dislike about Zoho Desk?
AU
Anonymous User
09/29/21
"An advanced and complete tool"
What do you like best about Zoho Desk? Zoho Desk allows you to have a lot of different features, very complete. This tool allows a multitude of possibilities! What do you dislike about Zoho Desk?
HD
Harrison D
09/28/21
"Zoho are willing to listen to requests for improvement."
What do you like best about Zoho Desk? I enjoy the deep integration within the helpdesk that utilizes chat, knowledgebase, and tickets in all one system. What do you dislike about Zoho Desk?
HD
Harrison D
09/28/21
"Zoho are willing to listen to requests for improvement."
What do you like best about Zoho Desk? I enjoy the deep integration within the helpdesk that utilizes chat, knowledgebase, and tickets in all one system. What do you dislike about Zoho Desk?
GG
German G
09/28/21
"Easy of use and intuitive."
What do you like best about Zoho Desk? Til now very intuitive and very programmable (easily customizable) What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].