9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1981-1990 out of 4147
AU
Anonymous User
10/07/21
"Uso de zoho desk"
What do you like best about Zoho Desk? Zoho desk es una herramienta que facilita la gestion de incidencias que se generan en un departamento de TI, permite realizar flujo de trabajo, contestar a traves de la aplicacion y llevar un seguimiento de de cada incidente, puede conectar los aplicativos de conexión remota y así brindar soporte remoto a los usuarios, me parece una herramienta bastante util
AU
Anonymous User
10/07/21
"Simple low cost extensible ticket system"
What do you like best about Zoho Desk? I like that zoho has add-on modules to connect the ticket system with its CRM product, forms product, flow product, as well as multiple third party products
AU
Anonymous User
10/07/21
"Uso de zoho desk"
What do you like best about Zoho Desk? Zoho desk es una herramienta que facilita la gestion de incidencias que se generan en un departamento de TI, permite realizar flujo de trabajo, contestar a traves de la aplicacion y llevar un seguimiento de de cada incidente, puede conectar los aplicativos de conexión remota y así brindar soporte remoto a los usuarios, me parece una herramienta bastante util
AU
Anonymous User
10/07/21
"Simple low cost extensible ticket system"
What do you like best about Zoho Desk? I like that zoho has add-on modules to connect the ticket system with its CRM product, forms product, flow product, as well as multiple third party products
AU
Anonymous User
10/06/21
"Good free trial"
What do you like best about Zoho Desk? It was easy to set up, and it applies to the GDPR (DSGVO). What do you dislike about Zoho Desk?
JK
Jonathan K
10/05/21
"Quick and simple help desk"
What do you like best about Zoho Desk? Ease of use and setup, I especially like the automated workflows What do you dislike about Zoho Desk?
AU
Anonymous User
10/04/21
"Easy to setup support desk system and nice to have a free version to use for non profits"
What do you like best about Zoho Desk? Ease of setup. And emails can be setup from our domain. What do you dislike about Zoho Desk?
AU
Anonymous User
09/30/21
"Great tool for technical support"
What do you like best about Zoho Desk? The interface is user friendly and helps you to have an order of the tickets. What do you dislike about Zoho Desk?
MT
Mahindra T
09/30/21
"Zoho is great helpdesk support. with all aspects."
What do you like best about Zoho Desk? Zohodesk reporting module and auto-generation of tickets What do you dislike about Zoho Desk?
AU
Anonymous User
09/30/21
"Zoho desk is an amazing service, and Zoho is an amazing company."
What do you like best about Zoho Desk? Zoho was very user-friendly and has a range of applicable services. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].