9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 181-190 out of 4147
AU
Anonymous User
10/09/23
"Comprehensive help desk with plenty of features"
What do you like best about Zoho Desk? The desk dashboard is very intuitive to use and full of features such as chat, multi-platform messaging and AI features.
AU
Anonymous User
10/08/23
"Overall the system is very intuitive and the help desk helps to access everything."
What do you like best about Zoho Desk? GUI interface and the easy, intuitive platform. What do you dislike about Zoho Desk?
AU
Anonymous User
10/06/23
"Zoho Desk: A Game-Changer for Customer Support"
What do you like best about Zoho Desk? Zoho Desk has been a great addition as we were wondering on how can we sort of improve our customer interaction and also keep a record of things for future learnings and seems like we found the right thing. Its easy to use and a great support to us in our journey. I really like the guided conversations, live chat feature along with Zia which decreases the work load and improves the responses.
PP
Pascal P
10/06/23
"Good onboarding, complete set of features for my basic support need"
What do you like best about Zoho Desk? Knowledge base search is a cool feature ! What do you dislike about Zoho Desk?
VK
Vinod K
10/05/23
"Fit for all industry types"
What do you like best about Zoho Desk? Documentation, Convenience of use, Features, Ease of Integration What do you dislike about Zoho Desk?
NN
noreply N
10/05/23
"Excellent IT Helpdesk Tickets System"
What do you like best about Zoho Desk? The ease of addding tickets and the Iterface is extremly user friendly and clean What do you dislike about Zoho Desk?
KV
Karthik V
10/04/23
"Zoho Desk: A Seamless User Experience"
What do you like best about Zoho Desk? Zoho desk seamlessly integrates multiple channels, ensuring that no customer query goes unnoticed What do you dislike about Zoho Desk?
PK
Pratik K
10/04/23
"Great Product"
What do you like best about Zoho Desk? Zoho Help Desk , Email Automation , Zoho APIs What do you dislike about Zoho Desk?
DB
Dalean B
10/04/23
"The products works very well for my company's needs."
What do you like best about Zoho Desk? We can easly create KB articles for the most common questions and issues. It also allows us to easilty integrate with our existing systems and platforms.
RC
Raffaele C
10/04/23
"A good product for a reasonable price"
What do you like best about Zoho Desk? It is quite easy to use and has a great hub for communication channels (email, whatsapp...) What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].