9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1971-1980 out of 4147
AU
Anonymous User
10/10/21
"Good Helpdesk and Automation"
What do you like best about Zoho Desk? Really simple to use and to set up. In combination with Zoho Flow its a very powerful helpdesk. maybe if there was a more simple API handling it would be better
AU
Anonymous User
10/09/21
"good"
What do you like best about Zoho Desk? Email integration is quite good. And the send email address can be chosen What do you dislike about Zoho Desk?
AU
Anonymous User
10/09/21
"good"
What do you like best about Zoho Desk? Email integration is quite good. And the send email address can be chosen What do you dislike about Zoho Desk?
AU
Anonymous User
10/08/21
"Très complet pour un tarif très intéressant"
What do you like best about Zoho Desk? L'automatisation native de la solution sur la gestion des tickets (regroupement notamment) L'interface simple et efficace
AU
Anonymous User
10/08/21
"Très complet pour un tarif très intéressant"
What do you like best about Zoho Desk? L'automatisation native de la solution sur la gestion des tickets (regroupement notamment) L'interface simple et efficace
AU
Anonymous User
10/07/21
"Zoho Desk offers flexibility and ease of use."
What do you like best about Zoho Desk? We were able to set up our knowledge base in less than 2 days. It was perfect for getting started and the pricing is very affordable and fair!
AU
Anonymous User
10/07/21
"Shows Promise!"
What do you like best about Zoho Desk? Features and integrations look great but we are still trying Whatsapp Integrations What do you dislike about Zoho Desk?
AU
Anonymous User
10/07/21
"very USA based"
What do you like best about Zoho Desk? the ticketing system is friendly, and the integration with Mondago is good, but the USA site still uses the old GUI What do you dislike about Zoho Desk?
AU
Anonymous User
10/07/21
"Simple and easy way that has decreased our time to resolve cases!"
What do you like best about Zoho Desk? Tracking tickets is really easy, it's reduced the number of cases that have accidentally slipped off the radar and our response times and work loads have been reduced.
LV
Luise v
10/07/21
"Great tool and lots of extensions"
What do you like best about Zoho Desk? Kept simple, but lots of possibilities to create smart workflows while keeping a good overview of your data What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].