9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1961-1970 out of 4147
AU
Anonymous User
10/14/21
"Helpdesk Made Easy"
What do you like best about Zoho Desk? The notifications and reminders for unattended tickets What do you dislike about Zoho Desk?
AU
Anonymous User
10/14/21
"Helpdesk Made Easy"
What do you like best about Zoho Desk? The notifications and reminders for unattended tickets What do you dislike about Zoho Desk?
UD
Udbhav D
10/14/21
"Nice interface"
What do you like best about Zoho Desk? The support and features are nice and supportive What do you dislike about Zoho Desk?
AU
Anonymous User
10/14/21
"Great functionality for the price"
What do you like best about Zoho Desk? It's very comprehensive - especially for the price tag. They've thought of everything. What do you dislike about Zoho Desk?
AU
Anonymous User
10/13/21
"Review of Zoho Desk"
What do you like best about Zoho Desk? I like how we can automatically assign tickets to a team What do you dislike about Zoho Desk?
AU
Anonymous User
10/13/21
"Integration"
What do you like best about Zoho Desk? Simple integration into programs I use daily. What do you dislike about Zoho Desk?
AU
Anonymous User
10/12/21
"Moving from Zendesk"
What do you like best about Zoho Desk? Fairly new to ZohoDesk but I can see how it will help agents. A very clean interface. What do you dislike about Zoho Desk?
DC
David C
10/12/21
"Zoho Desk as a tool"
What do you like best about Zoho Desk? The customization and simplicity of the tool What do you dislike about Zoho Desk?
MG
Marie Gaarden B
10/11/21
"Still evaluating. we are very keen to get this to work together with Zoho CRM"
What do you like best about Zoho Desk? Tight integration with Zoho CRM, business rules for assignment, back-and-forth emails with the clients. What do you dislike about Zoho Desk?
AP
Adam P
10/11/21
"Good integration"
What do you like best about Zoho Desk? ZohoDesk has a great integration with Intercom allowing me to tie my messaging with my support tickets. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].