9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1891-1900 out of 4147
IB
Ike B
11/09/21
"Surprising powerful features, some room for growth in sales delivery."
What do you like best about Zoho Desk? This was after a 15-day trial. We were looking for a system to help track issues with equipment we manufacture and service. We looked at several others (salesforce, freshdesk, and others) and were surprised at many of the features. There were lots of zoho branded products and services that were available and seem to function well during the trial period. The UI and mobile apps were pretty intutive and we were able to get a fully functioning running ...
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AU
Anonymous User
11/09/21
"Helpful"
What do you like best about Zoho Desk? That i can combine Mails and write commetns What do you dislike about Zoho Desk?
AU
Anonymous User
11/08/21
"Zoho Desk is the Best Service for Ticket Management"
What do you like best about Zoho Desk? Zoho desk has some very cool features. Its ticket management platform has solved a long recurring problem for us. It can be integrated with other Zoho services very quickly.
AU
Anonymous User
11/08/21
"Trying out Zoho desk and quite convinced it will get a go."
What do you like best about Zoho Desk? Ease of use. Simple views.
AU
Anonymous User
11/08/21
"Complete but complex"
What do you like best about Zoho Desk? Round robin and assignment rue are well organized. I also love the availability to set different layouts per entity. Also, it seems to me that there is an active development team behind it, listening to the needs of customers.
AU
Anonymous User
11/08/21
"Great all in one tool"
What do you like best about Zoho Desk? Able to have all required tools needed for providing support within Zoho Desk. There are also countless other solutions that are under Zoho which can easily fit into your workflow if you're already using Zoho Desk.
AU
Anonymous User
11/08/21
"Prodotto interessante il periodo un po corto"
What do you like best about Zoho Desk? integrazione con project veramente interessante bisogna meglio approfondire la parte con microsoft 365 il prodotto e perfettamente confrontabbile con i vari concorrenti come ZENDESk
AU
Anonymous User
11/07/21
"Help Desk Became Easier"
What do you like best about Zoho Desk? - Organized - Easy to track open and closed tickets What do you dislike about Zoho Desk?
NG
Nagarajan G
11/07/21
"Zoho desk is onboarding is seamless and customer support is excellent"
What do you like best about Zoho Desk? setup is quite simple and instant. Customer support is quick and they make sure to provide proper solution What do you dislike about Zoho Desk?
AU
Anonymous User
11/06/21
"Best Help Desk in market"
What do you like best about Zoho Desk? We wanted to make a customer support portal for our users and tried almost every help desk from the market. but found Zoho help desk best. The best Part is Zoho desk is a self-help portal our customers can easily make support tickets and find FAQ easly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
