9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1881-1890 out of 4147
AU
Anonymous User
11/15/21
"This is a work in progress review - We really like Zoho so far but are still in evaluation mode"
What do you like best about Zoho Desk? THe interface is great. I like the customization as well. So far the support has been good. We are trying to customize it for our processes and will report back if we can dothis.
AU
Anonymous User
11/13/21
"The experience for us is pretty cool. It's saving us precious time in our support."
What do you like best about Zoho Desk? The practicality and ease that Zoho provides for us is sensational. We already use other products and Zoho is always assertive about it.
MS
Mihir S
11/12/21
"Zoho Desk - Ticketing System"
What do you like best about Zoho Desk? The easy flow and the nature in which the tickets are added along with the customisation options available. What do you dislike about Zoho Desk?
AU
Anonymous User
11/12/21
"Best Customer Support Application"
What do you like best about Zoho Desk? Great integration with books & inventory What do you dislike about Zoho Desk?
JM
John M
11/10/21
"ZoHo Desk - Versatile and much improved"
What do you like best about Zoho Desk? Very versatile and they have made the product much improved from a couple of years ago. We use the M365 integrator which makes it very easy to add users to the helpdesk.
AU
Anonymous User
11/10/21
"Very complete and easy to configure"
What do you like best about Zoho Desk? The integration with Microsoft Teams which makes it very convenient to use. Very esay to configure with the knowledge base.
AU
Anonymous User
11/10/21
"très simple"
What do you like best about Zoho Desk? L'intégration de plusieurs modules facilite la gestion What do you dislike about Zoho Desk?
AU
Anonymous User
11/10/21
"Zoho Review"
What do you like best about Zoho Desk? Ease of setup and ease of use for both workers and clients What do you dislike about Zoho Desk?
AK
Amit K
11/10/21
"Testing Zoho Helpdesk"
What do you like best about Zoho Desk? User-friendly interface. Options to update time spent on tickets. The tool seems quite beneficial for the small teams working in client servicing. There are many more tools available, but this is undoubtedly one of the good ones.
AU
Anonymous User
11/09/21
"Good working ticket system solution"
What do you like best about Zoho Desk? The best thing about Zoho is the customization, you can rebrand the site or change the HTML layout. Fifty free light agents coming with the enterprise version are a big plus. The setup is easy and working right out of the box. They have a wiki for all your problems and questions.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
