9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 171-180 out of 4147
NH
Nick H
10/13/23
"Zoho has lots of great functionality as a Helpdesk solution"
What do you like best about Zoho Desk? Zoho lets me easily get an overview of tickets and where they are in our process or select several other views. Managing the help center is also very straight forward and I'll be able to open up more functionality as I need to, as well as controlling who has access.
EG
Eli G
10/13/23
"Zoho desk is pretty good"
What do you like best about Zoho Desk? It was a very good learning experience since I am a student and had to use it to learn how to operate a ticketing system, The formatting options and being able to assign tickets to agents.
AU
Anonymous User
10/12/23
"Super helpful"
What do you like best about Zoho Desk? Zoho Desk is customizable and easy to use so far. What do you dislike about Zoho Desk?
ED
Emilio D
10/12/23
"Excellent"
What do you like best about Zoho Desk? Excellent tool, very easy to use and work with it What do you dislike about Zoho Desk?
AU
Anonymous User
10/11/23
"very simple"
What do you like best about Zoho Desk? Very simple and intuitive to use!! we implemented POC smoothly in less than a week What do you dislike about Zoho Desk?
JC
Josh Clarence B
10/11/23
"Amazing piece of software and really nice support teams."
What do you like best about Zoho Desk? The most helpful thing in Zoho is their automation features, They make our lives and ticket management amazing. Implementation was a breeze and the customer support features are robust
RH
Rich H
10/11/23
"Comprehensive feature set, competitive price"
What do you like best about Zoho Desk? It had all the things I was looking for as a Zendeks replacement. What do you dislike about Zoho Desk?
AD
Alejandro D
10/10/23
"Agiliza todos los procesos entre Equipos"
What do you like best about Zoho Desk? Tableros de indicadores y conectividad con otras plataformas y productos What do you dislike about Zoho Desk?
AH
Aung H
10/10/23
"Great software"
What do you like best about Zoho Desk? Improve my customers to open case or get support IM channels What do you dislike about Zoho Desk?
LR
Luis R
10/09/23
"Long time coming testing all zoho apps. Zoho Desk is very important for MSP services!"
What do you like best about Zoho Desk? Support differet languajes and offer many support for to begin and settings What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].