9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1871-1880 out of 4147
AU
Anonymous User
11/20/21
"Awesome Product developed by the team Zoho"
What do you like best about Zoho Desk? Way of role management and customization of SLA matrix What do you dislike about Zoho Desk?
AU
Anonymous User
11/20/21
"Zoho is easy to use and very informative"
What do you like best about Zoho Desk? the estimate function in zoho is extremely easy to use. also keeping track of all the expenses and the invoices. the point of sale options is what separates from the comp
ML
Michele L
11/19/21
"Just amazing!"
What do you like best about Zoho Desk? Not only the ticketing system is great, but also the social integration and Zoho Sprints integration. What do you dislike about Zoho Desk?
AU
Anonymous User
11/19/21
"Trail Test - Extended review"
What do you like best about Zoho Desk? Still investigating product - would like to incorporate with Zoho Invoice also, Zoho ticketing system. The trial has expired. Therefore, we need to discover intergration.
AU
Anonymous User
11/19/21
"Email fetching delayed."
What do you like best about Zoho Desk? Intuitive interface. it has all the requirement that we need for a medium size team.
AU
Anonymous User
11/18/21
"Zoho Desk the best way"
What do you like best about Zoho Desk? The essential characteristic of Desk is that you can access the information wherever you want, and the graphics that bring this platform are beneficial in particular for analytics.
CM
Craig M
11/18/21
"ZohoDesk - Great Features, Great Price"
What do you like best about Zoho Desk? The value for money, when compared to other helpdesks, is a huge draw towards Zoho. There are many features at every price point, including built-in reporting, gamification, tracking, lite agents, etc.
AU
Anonymous User
11/17/21
"Good Tool for fast growing Companies"
What do you like best about Zoho Desk? We use Zoho for our CRM and First Level Support. It was really easy to start with the support team an analyse the response rates and hold on our open conversations. Our second step includes now the complete CRM.
AU
Anonymous User
11/16/21
"Zoho Desk seems like a good option for support and self-help portal"
What do you like best about Zoho Desk? Full support software platform to support our customers. Ticketing, Knowledge Base, and Community Forum. What do you dislike about Zoho Desk?
AU
Anonymous User
11/15/21
"This is a work in progress review - We really like Zoho so far but are still in evaluation mode"
What do you like best about Zoho Desk? THe interface is great. I like the customization as well. So far the support has been good. We are trying to customize it for our processes and will report back if we can dothis.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
