9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1851-1860 out of 4147
PJ
Priyanka J
12/02/21
"Support desk for every business"
What do you like best about Zoho Desk? Zoho Desk has beenthe best solution for help center. They offer the best tool to manage website support, email correspondence and live chat with customers. Zoho desk also offers integration between CRM and other useful apps.
AU
Anonymous User
12/02/21
"Powerful Tool"
What do you like best about Zoho Desk? The tool offers a great deal of flexibility to accommodate any workflow. Capability to easily report on custom fields. What do you dislike about Zoho Desk?
GH
Gary H
12/01/21
"Zoho desk is exactly what I am looking for!"
What do you like best about Zoho Desk? There are multiple ways to create tickets; the help canter option is incredibly amazing, it does exactly what I am looking for provides a great platform for us to interact with our clients. Tracks and manage customer queries both efficiently & effectively.
AK
Akane K
12/01/21
"Good for Service Management"
What do you like best about Zoho Desk? - Easy in the first time to use - Good for UI/UX
AU
Anonymous User
11/30/21
"Fits our needs! Good software"
What do you like best about Zoho Desk? -Ease of use -Has functions that you actually going to use compared to others (Freshdesk , Crisp)
CR
Catalina R
11/30/21
"Zoho Imprescindible"
What do you like best about Zoho Desk? me gusta su forma de ordenar los distintos requerimientos, es mas sencillo para resolver los distintos problemas que tiene cada área, como lo es sala de ventas y despacho.
JD
Jay D
11/30/21
"It meets my requirements"
What do you like best about Zoho Desk? I'm liking the integration for all the social media platforms, emails and WhatsApp. What do you dislike about Zoho Desk?
CQ
Chas Q
11/29/21
"Great for internal IT teams"
What do you like best about Zoho Desk? Flexible pricing plans, seemingly endless customization, and intuitive menus What do you dislike about Zoho Desk?
AU
Anonymous User
11/29/21
"Satisfied & Expectations are meet"
What do you like best about Zoho Desk? The smoothness of the entire platform environment. Easy and intuitive interface. Features include every little detail. Would not go wrong with Zoho Desk
AU
Anonymous User
11/29/21
"Otima plataforma"
What do you like best about Zoho Desk? A plataforma completa, com todos o recursos que voce necessita para um atendimento confiavel e completo. Todas as ferramentas possuem um alto nivel de precisao
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].