9.7
Spot Score
Efficient support for all your business needs.
Add to compare
Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Log in Required to View Reviews
Filter results
Sort by :
Showing 1831-1840 out of 4147
RK
Rakesh K
12/11/21
"Perfectly OK help desk software but you get what you pay for"
What do you like best about Zoho Desk? Allows an early startup to get started with features that are pretty comprehensive (to get started with) but basic. What do you dislike about Zoho Desk?
AS
Andres S
12/10/21
"From mess to organized in 1 day"
What do you like best about Zoho Desk? The integration between the web and Android app is fantastic. We are able to answer tickets on the go and don't miss a beat with our customers. The mobile interface is well-spaced and allows easy access to all the features.
AU
Anonymous User
12/10/21
"Its been solid - i love the remote support tool the most. I use it for my tickets and payments."
What do you like best about Zoho Desk? the remtoe desk ticket support- very streamlined What do you dislike about Zoho Desk?
JS
Jagadeesh S
12/10/21
"Excellent Support Tool and value for Money"
What do you like best about Zoho Desk? Online Supporting tool seamlessly consolidates the tickets raised by customers and beneficial reports which helps keep track of high priority tickets customer-wise.
DR
David R
12/10/21
"My overall experience has been good using the different Zoho options"
What do you like best about Zoho Desk? I´m happy that I chose Zoho. Until a while ago, I was using another program before that was not so good, I´m glad I installed this new platform. Zoho includes many customizable options. I have had no problems generating all the reports that I have proposed, but after a while you will find a couple of differences. Something to keep in mind, it is difficult to produce a report that includes leads and connections at the same time.
JS
Jon S
12/09/21
"Easy peezy"
What do you like best about Zoho Desk? Zoho desk makes it easy to start and scale your company. The one-stop shop makes life easy. Thanks Zoho!! What do you dislike about Zoho Desk?
RA
Rodrigo Alejandro A
12/09/21
"Awesome Ticket control"
What do you like best about Zoho Desk? Multiple user and round robin feature, besides a customizable view for fields and to export the reports. What do you dislike about Zoho Desk?
AU
Anonymous User
12/09/21
"It's good - very complex to set up, but also powerful."
What do you like best about Zoho Desk? Unlimited configuration options and relatively robust documents. What do you dislike about Zoho Desk?
AD
Akash D
12/09/21
"Initial experience is good."
What do you like best about Zoho Desk? Easy external communication and automations What do you dislike about Zoho Desk?
SD
Sundarapandiyan D
12/07/21
"The Best Ticketing tool - Zoho"
What do you like best about Zoho Desk? Excellent tool to choose for helpdesk support, I never had a great experience in using a ticketing portals like this before. I strongly recommend this tool for remote, chat and collaborating with your team members and finally handling tickets.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
