9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 161-170 out of 4147
FK
Faiz K
10/23/23
"One stop platform for ticketing system"
What do you like best about Zoho Desk? Features that we likes are: Robust Ticketing System
AU
Anonymous User
10/20/23
"Super easy"
What do you like best about Zoho Desk? User interface is easy. Integration with other Zoho products is the key. What do you dislike about Zoho Desk?
TB
Thamires B
10/20/23
"Experience has been good"
What do you like best about Zoho Desk? Overall Experience has been good , it has alot of features that has help us improved our workflow. However there are certain areas where things can be improved
VS
Vipul S
10/19/23
"One of the best tool"
What do you like best about Zoho Desk? Ease of use. Simple things which makes great differnece in our daily activities. Handling tickets with so much ease and very cost effective for amy company.
AU
Anonymous User
10/18/23
"Easy to use, comprehensive system and friendly service"
What do you like best about Zoho Desk? Love that everything feels easy to understand. The guided conversations feature is brilliant What do you dislike about Zoho Desk?
AU
Anonymous User
10/18/23
"We like it"
What do you like best about Zoho Desk? Its very easy to handle and helpdesk is very helpful What do you dislike about Zoho Desk?
DY
Deepak Y
10/17/23
"Best ticket management tool"
What do you like best about Zoho Desk? The ease of managing hundred's of ticket and getting sperate analytics tab for each department helped alot in improving our CUSTOMER SERVICE
LB
Lucia B
10/17/23
"TICKET MASTER"
What do you like best about Zoho Desk? We are extremely happy with this product. It's easy to use, super user friendly, our support team gets notified really fast. You can track all your customer requests, and you can get notified when someone replies.
JR
Josue R
10/16/23
"Super intuitive and customizable!"
What do you like best about Zoho Desk? I enjoy how easy it to navigte zoho and make changes without having to guess what each option does. It makes it extremely easy to jump in heads first and get something runing. This allows easy intergration of pre-exisiting ideas and create a great customer support expereince.
AU
Anonymous User
10/16/23
"Easy to setup"
What do you like best about Zoho Desk? Provides a lot of features and is easy to setup. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].