9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1771-1780 out of 4147
JB
Jeff B
01/10/22
"So far, so good...."
What do you like best about Zoho Desk? I love the ability to customize the 'From' email/name. What do you dislike about Zoho Desk?
SP
sandip p
01/10/22
"most suitable to the customer support, customizable as per your business need!"
What do you like best about Zoho Desk? One of the great benefits is, it is easily configurable and quite time savvy, along with covering almost all of your requirements.
AA
Ammar A
01/10/22
"Customize ticket Form"
What do you like best about Zoho Desk? The ability to customize the ticket form and add the dependency and roles to the form helped us collect more data to understand the root cause of issues
LC
Lorne C
01/10/22
"Great value but lacks user friendliness"
What do you like best about Zoho Desk? I enjoy the capabilities and the value. There are so many amazing features that are included it provides everything that we will need for expansion into the future.
AU
Anonymous User
01/09/22
"So far so good"
What do you like best about Zoho Desk? everything is integrated and offers good value for money What do you dislike about Zoho Desk?
AU
Anonymous User
01/09/22
"Good app for customer Service"
What do you like best about Zoho Desk? I like how tickets are assigned to the customer query, then also there is time frame with which an agent has to resolve the query
AU
Anonymous User
01/08/22
"Zoho Integration"
What do you like best about Zoho Desk? Intuitive UI makes it easy to navigate and quickly enter and update tickets What do you dislike about Zoho Desk?
MJ
Mohammed Jamil N
01/08/22
"Reliable Software with Required features"
What do you like best about Zoho Desk? The embeddable form option. The User experience is clear
LM
Lyka M
01/07/22
"Exactly what we need."
What do you like best about Zoho Desk? Simple, straight-forward with bonus all the while being affordable What do you dislike about Zoho Desk?
NK
Navya K
01/05/22
"Zoho Desk is very intuitive a user friendly, it has changed the way we handle customer tickets."
What do you like best about Zoho Desk? Simplicity to log and raise tickets. Sales IQ combined with connected CRM where we can raise and track the tickets What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
