9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1761-1770 out of 4147
RV
Raj V
01/12/22
"Best in class for medium sized companies"
What do you like best about Zoho Desk? Worth the money spent. Ample amount of support documents.
AU
Anonymous User
01/12/22
"Zoho Desk lives up to the reputation"
What do you like best about Zoho Desk? Zoho desk is easy to use just like all their other products What do you dislike about Zoho Desk?
KS
Kaylee S
01/12/22
"Clear, Concise, and Comprehensive"
What do you like best about Zoho Desk? I love how you get the option to choose your layout. The platform makes it easy to update your information; with full visibility, you can communicate with your team quickly and efficiently.
AS
Ashok S
01/12/22
"Great piece of software, competitive fees"
What do you like best about Zoho Desk? Omnichannel central software to manage customer service inquiries, internal tickets for helpdesk and project teams. Having reviewed and worked with several different platforms Zoho by far feels like the most enhanced, with new features coming as well all the time.
AU
Anonymous User
01/12/22
"Zoho Desk - it just works !!!"
What do you like best about Zoho Desk? Zoho Desk allowed us to be up and running in a matter of minutes as the user interface is simple and easy. We were processing tickets within 30 minutes !!
RA
Ricardo A
01/11/22
"Great to start"
What do you like best about Zoho Desk? Its a good tool to control all the incidents, events and help that a customer needs, we can control all the activities regarding to give an excellent Service an customer satisfaction
AU
Anonymous User
01/11/22
"Still reviewing"
What do you like best about Zoho Desk? Multi-channel ticketing is great. Not many competitors have this. What do you dislike about Zoho Desk?
CC
Claudiu C
01/10/22
"A great solution"
What do you like best about Zoho Desk? I really appreciated the integrations and ease of use What do you dislike about Zoho Desk?
LV
Luis V
01/10/22
"Zoho Desk"
What do you like best about Zoho Desk? La flexibilidad de poder crear tickets desde cualquier dispositivo y a su vez poder asignarlos a los agentes que se encuentren disponibles. Es una excelente aplicacion.
AU
Anonymous User
01/10/22
"Zoho Desk"
What do you like best about Zoho Desk? The ability to create tickets via email. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].